Service Operations Manager

Kongsberg Maritime; Dunfermline; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global maritime technology leader located in Dunfermline is seeking an experienced Service Operations Manager. This role involves leading a team to strengthen aftermarket strategies and improve customer satisfaction while driving profitable growth. Candidates should have a strong background in the marine industry and demonstrated leadership skills. The position offers professional development opportunities and competitive benefits in a safe work environment.

Benefits

Competitive terms including attractive insurance policies

Professional development and career opportunities

Inspiring work environment

Qualifications

• Proven leadership experience in the marine industry with global market operations.
• Extensive expertise in aftermarket operations with a focus on customer satisfaction.
• Demonstrated ability to deliver measurable results, driving market growth.

Responsibilities

• Lead a team of Service Engineers, ensuring exceptional service delivery.
• Develop and own the aftermarket strategy for product portfolios.
• Ensure financial performance meets targets through effective cost control.

Skills

Leadership

Customer focus

Operational excellence

Budget management

Resource planning

Education

Degree in engineering, maritime studies, or related discipline

Job description

Are you ready to lead a high-performing team and shape the future of aftermarket services? We are looking for an experienced and results-driven Service Operations Manager to take ownership of our aftermarket strategy and strengthen Kongsberg Maritime’s competitive edge. In this pivotal role, you will ensure exceptional customer satisfaction while driving profitable global growth for our Stabilisers and Naval Steering Gear business unit

As Service Operations Manager, you will lead a talented team of Service Engineers, fostering a culture of collaboration, innovation, and empowerment. Your strong leadership and customer-focused mindset will enable seamless cooperation with regional teams worldwide, ensuring we deliver world-class service and support to our customers. This is an exciting opportunity to make a real impact in a global organisation committed to excellence and continuous improvement.

Due to MOD security requirements, candidates must be BPSS cleared prior to starting and may also be required to obtain Security Clearance (SC) depending on the nature of the work.

Key accountabilities

• Ensure safe operations and champion employee wellbeing by implementing robust health and safety standards, fostering a culture of care and compliance across all service activities.
• Develop and own the aftermarket strategy for the Stabilisers and Naval Steering Gear product portfolio, aligning with business objectives to drive growth, innovation, and customer satisfaction.
• Take full profit and loss accountability for aftermarket operations, ensuring financial performance meets targets through effective cost control and revenue optimisation.
• Leverage data, market insights, and customer feedback to identify trends, improve processes, and deliver continuous performance enhancements that strengthen our competitive position.
• Design and execute workforce and competence development plans to meet future global service demands, ensuring the team is equipped with the right skills and resources.
• Create a diverse, inclusive, and innovative environment through transformational leadership, empowering teams to challenge the status quo and deliver world-class service solutions.
• Lead and inspire a team of Service Engineers, providing clear direction, coaching, and support to ensure high performance and professional development across global operations.

Qualifications and experience

• Proven leadership and management experience within the marine industry, with a strong track record of working across global markets and leading diverse teams to deliver operational excellence.
• Extensive expertise in managing aftermarket operations, ensuring customer satisfaction remains at the heart of all activities while driving efficiency and profitability.
• Demonstrated ability to deliver measurable results, with a focus on market growth, customer engagement, and continuous improvement initiatives.
• Educated to degree level or equivalent, ideally in engineering, maritime studies, or a related discipline, with a strong technical and commercial understanding.
• Solid experience in budget management and resource planning, balancing financial performance with workforce optimisation to meet strategic objectives.

What we can offer

• An exciting and important position working for the world-leading supplier of maritime solutions
• An inspiring and safe work environment
• Professional development and career opportunities
• Competitive terms including attractive insurance policies and pension schemes

Work location

Dunfermline, UK

Point of contact

Kongsberg Maritimeis a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.

OurGlobal Customer Supportdivision is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERGis a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.