Service Manager Stockton-on-Tees, England, United Kingdom

Mesh-AI Limited; Tees Valley; On-site; GBP 46,000 - 55,000; Full time

Job summary

A leading automotive retailer in the UK is seeking an ambitious Service Manager for their Teesside location. The role entails overseeing the service department, ensuring top-notch customer service while leading and training a motivated team. Key responsibilities include performance monitoring and fostering strong customer relationships. Ideal candidates will have experience in automotive services, strong leadership skills, and a commitment to customer satisfaction. Attractive salary and benefits are offered, including enhanced family leave and health insurance.

Benefits

Competitive salary

Generous annual leave

Health insurance

Discounted gym memberships

Enhanced family leave

Qualifications

• Previous experience in a managerial role within automotive services.
• Strong understanding of customer service principles.
• Ability to coach and motivate teams.

Responsibilities

• Lead the service team and model customer service excellence.
• Manage department performance and implement improvement plans.
• Guide and train service staff to achieve their potential.

Skills

Customer service excellence

Team leadership

Performance management

Communication

Job description

Stockton-on-Tees, England, United Kingdom

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

<>Volkswagen Teesside
Monday to Friday 8am - 5.30pm (44 hours per week)

Position: Permanent Full Time
Salary: basic up to £55,000 per annum depending on experience
Are you looking for a career‑defining role and longing to be part of something new and exciting? Teesside Volkswagen are looking for an ambitious and talented Service Manager to lead the team.
As a Service Manager, you will act as a role model for customer service excellence for the team, always leading by example. You will develop long‑lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into the Head of Business and be responsible of your team members. This is an opportunity not to be missed!
You will ensure performance and assist to make sure the management of the full department is satisfactory. You will be looking after a busy and professional department where your remit will be to manage all aspects of the department: From day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focussed and achieved upselling targets to budget and KPI monitoring

• Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential
• Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience
• Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
• Analyse local market statistics to identify opportunities within the territory
• Organise departmental forecasts and reports in a clear and timely manner
• Manage and own our Customer Satisfaction

Core Benefits:

• Competitive salaries with structured pay scales and progression as grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.