Service Manager

Airport Placements; Blairgowrie and Rattray; On-site; GBP 45,000 - 55,000; Full time

Job summary

A construction equipment company is looking for a Field Sales Representative in Blairgowrie. The ideal candidate will manage service operations and lead a team of engineers to ensure high customer satisfaction and safety. Responsibilities include job allocation, overseeing service work, and monitoring KPIs. Strong experience in service leadership within the construction sector, along with technical understanding of equipment, is required. The salary ranges from £45k to £55k, benefiting the right candidate.

Qualifications

• Proven experience in a service leadership or supervisory role within construction equipment or similar.
• Strong technical understanding of mobile plant/construction equipment.
• Demonstrable experience in planning and coordinating workshop/field service operations.

Responsibilities

• Manage day-to-day service operations and job allocation.
• Lead and develop the service team through coaching and training.
• Ensure all service work is completed safely and on time.

Skills

Strong people management skills

Excellent planning and organization

Customer-focused mindset

Commercial awareness

Data-driven approach

Tools

Service management systems/ERP

MS Office (Excel, Outlook, Word)

Job description

Job Title: Field Sales Representative
Hours: Monday to Friday
Salary: £45k to £55K (DOE)Location: ScotlandHRGO is excited to be recruiting for a longstanding client in the Construction Equipment industry who is expanding into the Blairgowrie region with a new Depot opening Spring 2026. As part of the expansion, we are recruiting for a Service Manager to lead the workshop and servicing function of the business. The ideal candidate will come from the Industrial Machinery / Construction / Agri industry.

Role Summary

The Field Sales Representative will be responsible for leading and developing the service function (workshop and field engineers) for a leading construction equipment business, ensuring high levels of productivity, customer satisfaction, safety and profitability. This is an office-based role with regular interaction with engineers, parts, sales and customers.

Key Responsibilities

• Manage day-to-day service operations, including job allocation, scheduling and progress chasing for workshop and field engineers.
• Lead, support and develop the service team (engineers and admin) through coaching, reviews, training and clear performance objectives.
• Ensure all service work is completed safely, on time, to quality standards and within agreed cost/margin parameters.
• Oversee customer communication on service jobs, including estimates, approvals, updates and handling escalations/complaints.
• Work closely with the parts department to optimise parts availability, minimise delays and improve first-time-fix rates.
• Monitor and report key service KPIs (e.g. utilisation, chargeable hours, response times, first-time-fix, job turnaround, warranty levels).
• Control warranty and goodwill claims with manufacturers, ensuring accurate documentation and timely submission.
• Support the sales team by developing service contracts, maintenance packages and promoting aftersales offerings.
• Drive continuous improvement in service processes, systems and documentation to increase efficiency and reduce rework.
• Ensure full compliance with health & safety policies, manufacturer guidelines and legal requirements in all service activities.

Required Qualifications & Experience

• Proven experience in a service leadership or supervisory role within construction equipment, plant hire, heavy vehicles, agricultural machinery or similar.
• Strong technical understanding of mobile plant / construction equipment (e.g. gained as an engineer, foreman or similar).
• Demonstrable experience in planning and coordinating workshop and/or field service operations.
• Comfortable working with service management systems/ERP and MS Office (Excel, Outlook, Word).
• Experience in customer-facing situations, including issue resolution and complaint handling.

Preferred Qualifications & Experience (Nice to Have)

• OEM/manufacturer experience or warranty administration background.
• Previous responsibility for service P&L, budgeting or margin management.
• Formal management/leadership or H&S training (e.g. ILM, NEBOSH, IOSH).

Core Skills & Competencies

• Strong people management skills: coaching, motivation, performance management and team building.
• Excellent planning, organisation and scheduling capabilities.
• Commercial awareness with focus on labour recovery, efficiency and margin.
• Clear and professional communication skills, both written and verbal.
• Customer-focused mindset with ability to handle pressure and resolve issues calmly.
• Data-driven approach to monitoring KPIs and implementing improvements.
• High level of safety awareness and understanding of workshop/site H&S requirements.

Working Conditions

• Primarily office-based at the Blairgowrie Depot, with regular interaction in the workshop and with field engineers.
• Standard working hours: (Monday-Friday, 8:00-16:30) with flexibility to deal with urgent issues as needed.
• Occasional visits to customer sites or other depots within the region.
• Responsibility for a team of approximately 5 engineers and 1 service/administration staff.
• Salary: £45k to £55k per annum, depending on experience.