Service Leader Level 3

Community Integrated Care; Portsmouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading health and social care charity in Portsmouth is seeking a qualified Service Leader Level 3 (Home Manager) to lead a supported living service for young adults with complex needs. The ideal candidate will possess strong leadership skills, experience in managing complex care, and a deep commitment to person-centered support. Benefits include ongoing professional development, flexible hours, and a range of wellbeing initiatives. Join us to make a significant impact in the lives of those we support.

Benefits

33 days annual leave

Investment in wellbeing

Ongoing professional development

Shopping discounts scheme

Flexible working hours

Qualifications

• Proven experience in managing complex services and supporting people with behaviours of concern.
• Resilience, professionalism, and a passion for empowering others.
• Experience in developing person-centred support plans and risk assessments.

Responsibilities

• Lead a skilled team including a Deputy Manager, 4 Advanced support workers and 20 Support Workers.
• Drive service performance and ensure compliance with CQC standards.
• Promote a positive, inclusive, and person-centred culture.

Skills

Leadership

Complex care management

Communication

Organizational skills

Mentoring

Problem-solving

Education

A Level 5 or above in Health & Social Care

PBS qualification

Job description

What makes Community Integrated Care a great place to work:

Community Integrated Care is one of the UK’s largest and most respected health and social care charities. We are proud to be a multi award-winning organisation that reinvests every penny of profit into our people, services, and communities. Our commitment to innovation, inclusion, and excellence has seen us recognised with over 100 national and regional awards in the past two years.

As a Service Leader Level 3 (Home Manager) , you will benefit from:

• 33 days annual leave (inclusive of bank holidays)
• Investment in your wellbeing
• Ongoing professional development & career progression
• Supportive senior leadership and mentoring
• Shopping discounts scheme & free Blue Light Card
• No uniform – wear your own clothes
• DBS paid for by us
• Recommend a Friend bonus & Financial Hardship Fund
• Flexible working hours & shift patterns, with no on-call!
• Access to training, resources, and a strong peer network

We are proud to be a Hive HR Employee Voice Certified organisation, with a strong culture of listening, learning, and continuous improvement.

Who you’ll be supporting & more about the role:

We are seeking a highly skilled and compassionate Supported LivingHomeManager to lead our newly opened complex supported living service in Hilsea, Portsmouth.

This specilist service is a modern, purpose-designed 7-bedroom home with spacious communal areas and a large garden. At the service we are currently supporting young adults aged 20–23 with a range of complex needs including autism, learning disabilities, epilepsy, sensory communication, and mental health challenges. The people we support are active, sociable, and proud of their independence. They enjoy attending day services, engaging in community activities, and pursuing personal goals such as education, employment, and hobbies.

As the Home Manager (Service Leader Level 3), you will:

• Lead a skilled team including a Deputy Manager, 4 Advanced support workers and 20 Support Workers
• Drive service performance and ensure compliance with CQC standards
• Promote a positive, inclusive, and person-centred culture
• Implement and oversee Positive Behaviour Support strategies
• Ensure all staff are trained and confident in PBS, Makaton, trauma-informed care, and active support
• Support individuals with behaviours of concern using evidence-based approaches
• Foster independence, dignity, and meaningful community engagement

This role requires a strong understanding of complex care and PBS frameworks. You will be responsible for ensuring that support plans, particularly PBS plans, are consistently followed and reviewed to maintain safety, quality of life, and positive outcomes.

Your values:

We are looking for a leader who shares our core values:

We Include • We Deliver • We Aspire • We Respect • We Enable

To be successful in this role, you will bring:

• ALevel 5 or above in Health & Social Care & a PBS qualification (or be happy to work towards)
• Proven experience in managing complex services and supporting people with behaviours of concern
• Strong leadership, mentoring, and team development skills
• A person-centred approach and commitment to continuous improvement
• Excellent communication and organisational abilities
• Resilience, professionalism, and a passion for empowering others
• Confident in working in collaboration with other health professional and external parties
• Experience in developing person centred support plans and risk assessments

If you are ready to lead a high-performing team and make a lasting impact in a specialist service, we would love to hear from you. Click Apply to begin your application. If you would prefer an informal chat beforehand, please reach out to [e-mail] / 07816 266959

A Place I Belong

At Community Integrated Care, we are committed to being a truly inclusive employer. Our strategy outlines our promise to build a fair, diverse, and welcoming workplace — one that reflects the communities we serve and celebrates every individual’s uniqueness. You can read more about this by clicking here.

We are proud to be an Equal Opportunities and Disability Confident employer.