Service Desk Specialist – Fast IT Support & Solutions

Green Britain Group; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading eco-friendly energy company based in the UK is seeking a Service Desk Administrator to deliver exceptional IT support. You will manage incidents and service requests, ensuring operational excellence. Strong communication and analytical skills are essential, along with relevant IT certifications. The position offers a hybrid working model and various employee benefits, including healthcare and generous holiday allowance.

Benefits

Healthcare plan

Life assurance

Generous pension contribution

Volunteering Day

Various company discounts

25 days holiday plus bank holidays

Qualifications

• Proven experience in a customer-focused IT support role.
• Requires a full UK driving license.
• Basic understanding of ITIL principles.

Responsibilities

• Handle incoming tickets and calls, aiming for first contact resolution.
• Assist with recurring tasks such as audits and system checks.
• Maintain and contribute to the knowledge base.

Skills

Customer-focused IT support

Analytical abilities

Good communication skills

Proactive problem-solving

Education

Relevant certifications such as ITIL Foundation or CompTIA A+

Tools

Jira

ServiceNow

M365 environment

Job description

A leading eco-friendly energy company based in the UK is seeking a Service Desk Administrator to deliver exceptional IT support. You will manage incidents and service requests, ensuring operational excellence. Strong communication and analytical skills are essential, along with relevant IT certifications. The position offers a hybrid working model and various employee benefits, including healthcare and generous holiday allowance.