Service Desk Operator

OCS Group; Glasgow; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading facilities management company in Glasgow is seeking a candidate for a role involving management of works orders through various systems. Responsibilities include planning and monitoring maintenance jobs while ensuring effective communication with clients. Candidates should possess excellent PC skills, preferably with CAFM systems expertise, along with strong organizational and relationship-building skills. This position offers a chance for professional development and a commitment to inclusivity.

Qualifications

• Understanding of asset management principles and maintenance techniques.
• Excellent PC skills and experience in Microsoft Office is essential.
• Experience with a CAFM system preferred.
• Excellent verbal and written communication skills.
• Ability to form relationships with clients and exceed customer expectations.
• Well organized with efficient time management.
• Must undergo BPSS clearance and Disclosure Scotland check.

Responsibilities

• Dealing with Works Orders submitted through the Concept Evolution and Maximo CAFM systems.
• Answering telephones, generating and planning work instructions for Maintenance Engineers.
• Monitoring job progress and keeping customers informed.
• Ensuring timely closure of work orders and completing all relevant fields.
• Planning and organizing PPMs for the month ahead.

Skills

Understanding of asset management principles

Excellent PC skills

CAFM system experience

Excellent communication skills

Time management

Relationship building

Tools

Microsoft Office

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment

About The Role:

Key Responsibilities

• Dealing with Works Orders (both PPM and Reactive) submitted through the Concept Evolution system and Maximo CAFM System.
• Answering Telephones, Generating and Planning Work Instructions for Maintenance Engineers.
• Monitoring Job Progress, recording on the work orders and keeping customers informed throughout the work process.
• Ensuring all work orders are closed out in a timely fashion and within SLA, completing all fields with relevant information, uploading certification and updating log notes.
• Planning in and organising PPMs for the month ahead.

Candidate Requirements

• Understanding of asset management principles and maintenance techniques.
• Excellent PC skills and experience in the use of Microsoft Office packages is essential.
• Experience in the use of a CAFM system is preferable.
• Excellent communication skills including verbal and written.
• Ability to form relationships with clients and to exceed customer expectation.
• Well Organised/efficient time management.
• Will need to undergo BPSS clearance and a Disclosure Scotland check carried out as part of the onboarding process.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.