Service Designer (Healthcare)

Kainos Group plc; Birmingham; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading technology company in Birmingham is looking for an experienced Service Designer (Healthcare) to deliver efficient service experiences. You will manage and coach junior team members, guide design thinking, and facilitate workshops. The role requires excellent communication skills and stakeholders management abilities. Join a diverse and innovative team that thrives on creativity and collaboration. Your impact will help transform healthcare services and make a real difference.

Benefits

Diversity and inclusion initiatives

Career growth opportunities

Flexible work arrangements

Qualifications

• Experience designing end-to-end service experiences.
• Ability to influence the future of service experience.
• Excellent communication skills across all levels.
• Experience in coaching and developing team members.

Responsibilities

• Deliver end-to-end, efficient service experiences.
• Manage and coach junior team members.
• Create experience maps and service blueprints.
• Lead workshops to drive service design outcomes.

Skills

Needs-based design

Design research

Stakeholder management

Workshop facilitation

Job description

Service Designer (Healthcare) page is loaded## Service Designer (Healthcare)locations: Birmingham: Belfast: Homeworker - UKposted on: Posted Todayjob requisition id: JR\_16214# Join Kainos and Shape the FutureAt Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.We believe in a **people-first culture**, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.**Join us and be part of something bigger.**MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: As an experienced Service Designer (Consultant) at Kainos, you will be responsible for delivering end-to-end, efficient, and consistent service experiences. You will be an advocate for needs-based design, design research, design thinking and service design, and are passionate about guiding others in these principles. You may also manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. MINIMUM (ESSENTIAL) REQUIREMENTS • Provide clear visibility of the end-to-end service experience • Input to and influence the future of the service experience • Familiar with a range of strategic models and can apply them • Understanding of business analysis in order to form problem statements • Provide guidance in needs-based design, design research, design thinking and service design • Coach and support junior team members • Comfortable working with researchers and wider team to create experience maps and service blueprints • Understanding of a variety of research and design methodologies and approaches • Can design, lead and facilitate workshops using a variety of techniques to drive outcomes • Able to communicate effectively at all levels • Excellent commercial awareness • Understanding of stakeholder management and how to identify, facilitate and map landscape • We are passionate about developing people – a demonstrated ability in managing, coaching and developing senior members of your team and wider community DESIRABLE • Experience of working in a full-service digital agency environment • Experience working with Agile delivery methodologies# **Embracing our differences**At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.At Kainos we use technology to solve real problems for our customers, overcome big challenges for businesses, and make people’s lives easier. We build strong relationships with our customers and go beyond to change the way they work today and the impact they have tomorrow.Our two specialist practices, Digital Services and Workday, work globally for clients across healthcare, commercial and the public sector to make the world a little bit better, day by day.Our people love the exciting work, the cutting-edge technologies and the benefits we offer. That’s why we’ve been ranked in the Sunday Times Top 100 Best Companies on numerous occasions.For more information, see .