Service Delivery Manager & Maintenance Planner

Gama Aviation Plc; Bournemouth; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading aviation services company in Bournemouth is seeking a skilled Service Delivery & Maintenance Planning Manager. This strategic role requires expertise in aviation maintenance management and strong communication skills. The successful candidate will oversee maintenance planning, ensure operational efficiency, and manage stakeholder relationships. Competitive salary with comprehensive benefits including a Group Pension Scheme, Private Healthcare, and training investment.

Benefits

Competitive Group Pension Scheme

Life Assurance

Income Protection

Travel Insurance

Private Healthcare

Free Car Parking

Paid Volunteering Days

Investment in Training

Qualifications

• Experience in project service delivery management within the aviation sector.
• Ability to understand aircraft technical details.
• Knowledge of Part 145/Part M regulations.

Responsibilities

• Lead the planning of scheduled maintenance activities.
• Serve as the single point of contact for Customers.
• Monitor and report service performance metrics.

Skills

Service delivery management

KPI management

Communication skills

Computer literacy

Project management

Customer orientation

Education

Project Management or Service Delivery qualifications

Technical qualification in engineering

Tools

MS Office

Project Management tools

MRO tracking software

Job description

Overview

We are seeking a highly capable and proactive Service Delivery & Maintenance Planning Manager to lead the coordination and planning of aviation maintenance services under CAA Part M and Part 145. This role combines strategic service delivery oversight with hands-on maintenance planning, ensuring that aircraft inputs are effectively planned with minimal downtime and delivered on time, within budget, and to the highest quality standards. This role is pivotal to the successful delivery of a crucial contract where maximum aircraft availability is key. You will ensure all be responsible for seamless communication across all stakeholders to align maintenance activities with operational priorities.

About us

Gama Aviation is a hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage.

With operations in the UK, Jersey, Europe and the Middle East, a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry.

Responsibilities

• Customer Interface & Communication
• Serve as the single point of contact for the Customer, ensuring clear and consistent communication between all stakeholders and streamlining the flow of critical information.
• Operational Alignment & Continuous Improvement
• Integrate CAMO planning with operational priorities, balancing individual aircraft maintenance with the broader fleet schedule to maximise aircraft availability.
• Identify and deliver ongoing continuous improvement measures to increase operational performance and reduce cost of delivery.
• Maintenance Planning & Coordination
• Lead the planning of scheduled maintenance activities, including pre-input meetings, work pack development, and resource coordination to ensure timely and efficient aircraft inputs.
• Emergent Work Management
• Oversee unplanned maintenance events, ensuring rapid response, stakeholder alignment, and accurate cost tracking and approvals.
• Performance Monitoring & Reporting
• Deliver service performance reports and track KPIs for both Customer and Supplier identifying and communicating key factors in the delivery driving metrics.
• Cross-Functional Collaboration
• Work closely with engineering, CAMO, and operational teams to ensure smooth execution and continuous improvement across service delivery.

Skills, Qualifications and Experience required

Essential

• Performed project service delivery management within aviation sector
• Managing delivery against a set of agreed KPIs
• Ability to discuss and understand aircraft technical details with the engineering personnel
• Working knowledge of Part 145/Part M regulations
• Advanced computer literacy (MS Office mainly)
• Project Management tools, eg MS Project or equivalent
• Self-starter with a high sense of urgency and a positive mindset.
• Customer oriented with excellent communication skills
• Well organised and responsible
• Able to work under pressure and handle stressful periods well

Advantageous

• Project Management or Service Delivery qualifications (APM PMQ, MSP, ITIL etc.)
• Recognised technical qualification in engineering or planning discipline
• Competent in the use of MRO tracking software such as either Corridor, RAMCO, IFS, Quantum or equivalent.

In addition to a Competitive Salary, we will offer you

• Competitive Group Pension Scheme
• Comprehensive Life Assurance *
• Comprehensive Income Protection *
• Comprehensive Travel Insurance *
• Comprehensive Private Healthcare (after successful passing of probation) *
• Free Car Parking
• 2 Paid Volunteering Days each calendar year (subject to line manager approval)
• Investment in Training, Qualifications and Professional Development

*(Subject to insurance underwriting)

Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.