Service Delivery Manager

The Eikon Charity; England; On-site; GBP 34,000 - 37,000; Full time

Job summary

A leading charity in Surrey is seeking a Service Delivery Manager to oversee the delivery of crucial Emotional Wellbeing services for children. The role involves managing referrals, leading a dedicated team, and ensuring high-quality support. The ideal candidate should have a strong background in service management, excellent communication skills, and a commitment to safeguarding practices. This position offers a salary between £34,000 to £37,000 per annum, flexible working arrangements, and numerous employee benefits.

Benefits

5 weeks holiday plus Bank Holidays

Sick pay

Safeguarding training

Pension scheme

Flexible working

Employee Assistance Programme

Qualifications

• Experience in managing teams and overseeing service delivery.
• Proven ability to develop and implement service improvement plans.
• Strong understanding of safeguarding and child welfare practices.

Responsibilities

• Lead the delivery of Emotional Wellbeing Practitioner and Counselling Services.
• Manage the service provision and staff case load effectively.
• Collaborate with external partners to promote services.

Skills

Leadership

Communication

Safeguarding practices

Data monitoring

Job description

£34,000 to £37,000 per annum depending on experience

Position title

Service Delivery Manager

Reports to

Service Delivery Lead

We offer a range of benefits to employees including:

• 5 weeks holiday a year plus Bank Holidays
• Sick pay
• Safeguarding training
• Pension scheme – run by Aviva
• Flexible working where role allows
• Employee Assistance Programme

About The Eikon Charity

The Eikon Charity is one of Surrey’s leading charities supporting children and young people. We listen, we talk, and we help young people with the skills they need to live their best life. And we work with families and professionals to make sure everyone gets the support they need.

We are looking for people with passion and expertise to join us in continuing to be a leading provider of early intervention in Surrey.

The Eikon Charity is committed to a policy of equality of opportunity and aims to provide a working environment that is free from unfair discrimination and will enable employees and volunteers to fulfil their personal potential.

In your role as Service Delivery Manager you will manage elements of Mindworks contracted services that are delivered by our Emotional Wellbeing Practitioners with ND Specialism and our CYP Counsellors. The teams deliver services for CYP in both school and community settings and provide both groups and one to one relevant to individual needs and community areas of contract coverage for Surrey.

In addition you will manage our SBN ND project, currently funded to end March 2026.

Responsible for the service provision, demonstrating outcomes and impact, as well as supporting the team with safeguarding and non-clinical supervision.

You will work closely with other managers to ensure the optimum level of quality assured and safe service operations are delivered to CYP and their families.

Innovation and development collaboration will be an important element of the Managerial position; this is both within the service and in collaboration across the wider Surrey Wellbeing Partnership and Mindworks Alliance.

Responsibilities

Lead the delivery of Emotional Wellbeing Practitioner (ND), Counselling Services and SBN ND Practitioners

• Responsible for managing, allocating and overseeing referrals and staff case load lists, ensuring CYP and parents/carers are supported by an appropriate member of the team, in a suitable venue, within agreed timescales
• Ensure delivery of contracted ambitions are met for responsible service areas
• Develop annual delivery plans for all accountable service areas
• Lead and embed the team within the organisation
• Work with Service Delivery Lead and other Service Delivery Managers to ensure high-quality service, safe and effective practice is delivered in accordance with best practice guidelines
• Ensure CYPF voice and participation is integral to service delivery
• Ensure the organisational perspective is reflected in the delivery of services and outcomes for young people

Development and innovation of Emotional Wellbeing Practitioner (ND), Counselling and SBN ND Services

• Undertake analysis of internal data to identify trends, and gaps in provision and implement improvements to support the development of services in agreement with Service Delivery Lead
• Support Eikon’s thinking to deliver innovative projects supporting children and adolescent’s mental health and emotional wellbeing
• Contribute to developing services in Eikon in agreement with your Service Delivery Lead
• Support and contribute to organic service development
• Represent Eikon within Surrey Wellbeing Partnership and with other external partners to promote and support the EWP ND and Counselling Services
• Maintain Eikon’s presence in the communities of contract coverage, and beyond, so that Eikon is considered for new delivery and funding plans

Line Management/Case Management

• Work with Service Delivery Manager colleagues to coordinate allocation of cases referred to Eikon for Early Help support to appropriate practitioners
• Ensure case management is undertaken to a high quality, including ensuring systematic case note review processes are followed and all data and information is uploaded to the relevant data bases
• Line-manage staff in line with Eikon’s policies and procedures
• Recruit and induct staff for responsible service areas, ensuring Safer Recruitment practices and guidelines are followed
• Identify learning and development needs of the team; develop learning and development plans to support these needs,
• Ensure appropriate clinical supervision is undertaken personally and provided to all delivery staff (staff includes paid employees and volunteers)
• Work in collaboration with the DSM to ensure all staff are competent to manage safeguarding issues
• Support staff with all safeguarding issues and liaise with the DSM where appropriate
• Understand and act when safeguarding issues need to be escalated
• Always apply safeguarding and child protection procedures

Impact Monitoring, Evaluation and Reporting

• Lead on internal reporting for responsible service areas to ensure programmes can be quality assured, and accurately monitored and evaluated
• Ensure accurate records of individual engagement are maintained, with evidence of change, and celebrate progress with CYP
• Ensure Goal‑Based Outcome (GBO) and Experience of Service frameworks are implemented within responsible service areas
• Ensure all data and information is uploaded onto all relevant databases (Breathe HR, Evide)

Budget Responsibility

• Manage devolved budget and other resources effectively, within delegated authority and ensure direct reports are working within Eikon expenses policy
• Be responsible for equipment/resources linked to service delivery

Organisational requirements

• Provide manager office cover and out of hours evening on call support (usually until circa 8pm) as part of a rota of leads and managers
• Work within and promote Eikon’s internal policies, safeguarding and data protection regulations
• Attend all relevant management and contract meetings
• Attend training as discussed and agreed between yourself and line manager
• Work some planned evenings or weekends to meet the needs of the Service
• Undertake any other duties reasonably required by the line manager
• To promote, monitor and maintain health safety and security in the working environment

How to apply

Eikon is committed to safeguarding and promoting the welfare of young people and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process.

An offer of employment will be subject to an approved Enhanced DBS and Barring Disclosure.

The Eikon Charity is committed to a policy of equality of opportunity and aims to provide a working environment which is free from unfair discrimination and will enable employees and volunteers to fulfil their personal potential.

Applications

As part of our Safer Recruitment Policy, we do not accept CVs.

If you are interested in applying for the role, please download the details (which includes the application form) using the button below and submit your information using the Apply now button.

If you have any questions, please contact [e-mail]

Closing date for applications is Monday 12th January @ 0900

We are scheduling interviews for w/c 19th January 2026.

We do not provide feedback on applications.

We are happy to provide feedback to unsuccessful candidates who attended an interview upon request.

Please upload your completed application form to apply. If you have not yet downloaded your application form please do so by clicking the download button on the job page.

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