Service Delivery Manager

Belfast Zoo; Belfast; On-site; GBP 100,000 - 125,000; Full time

Job summary

A local authority in Northern Ireland is seeking a candidate to lead and manage the Enterprise Support Service Programme. The role requires collaborative work with multiple councils, focusing on performance, compliance, and contract management. Responsibilities include managing risk matters and ensuring high-quality service delivery. Applications from under-represented groups are particularly welcome. This is a full-time, fixed-term position until September 30, 2026, subject to review.

Benefits

Guaranteed Interview Scheme for disabled applicants

Qualifications

• Experience in managing contracts and compliance matters.
• Ability to work collaboratively with multiple stakeholders.
• Strong understanding of performance and quality control.

Responsibilities

• Lead and develop the Enterprise Support Service Programme.
• Manage contracting and risk matters for 11 councils.
• Ensure delivery of enterprise support aligning with statutory obligations.

Job description

This is a full-time, fixed term contract post until 30 September 2026, subject to review.

In this role, you will lead, manage and develop the Enterprise Support Service (ESS) Programme to be delivered by the Lead Council on behalf of the 11 councils, focusing on issues of performance, compliance, contract management, audit and risk and quality control. Work collaboratively with all local councils to raise the ambition around the delivery of enterprise support, in support of the statutory obligations in this area and consistent with commitments as set out in respective programme plans. Manage all contracting, compliance and risk matters in respect of the frameworks and call-off contracts and secondary competitions for 11 councils, in line with service commissioning processes.

As Protestants are currently known to be under-represented in this job group, in Belfast City Council, applications from this group would be particularly welcome.

And as young people (people under the age of 35), people with a disability and people from minority ethnic communities are currently under-represented in Belfast City Council, applications from these groups would be particularly welcome.

As part of our commitment to equality of opportunity we offer a Guaranteed Interview Scheme (GIS) for disabled applicants who meet the essential criteria for the post.

Belfast City Council is an Equal Opportunities Employer. All applications for employment are considered strictly on the basis of merit.

About You

About the department

ThePlace and Economy Departmentdrives thefuture growth, regeneration, and economic developmentof Belfast and this work aligns with the aims and objectives of theBelfast AgendaandCorporate Plan. Key areas of responsibility include:

• City Centre Regeneration & Investment – Delivering policies, plans, and projects that shape the future of Belfast.
• Economic Development – Supporting high-growth sectors, small businesses, skills development, and employability.
• Planning & Building Control – Overseeing development management, enforcement, and the Local Development Plan (LDP) .
• International Relations & Tourism – Promoting Belfast as a key global destination for investment and culture .
• Major Events & Venues – Managing strategic assets including Waterfront and Ulster Hall, Belfast Zoo, Belfast Castle, and Malone House and supporting the development of culture, heritage and the arts.

This department plays a vital role in:

• Aligning regional and city-wide development strategies.
• Drivinginclusive growththrough business support and inward investment.
• Enhancing the city's infrastructure, housing, and transport networks.
• Showcasing Belfast as a hub for tourism, heritage, and the arts.
• Overseeing strategic grant programmes to support community and economic initiatives.

The department plays a pivotal role in ensuring Belfast is an attractive, sustainable, and inclusive place to live, work, and visit.