Service Delivery Leader — Digital Tech & Student Experience

University of Newcastle; Newcastle upon Tyne; On-site; GBP 90,000 - 130,000; Full time

Job summary

A leading educational institution is seeking a Head of Service Delivery to provide leadership in managing digital products and services. The role involves overseeing operational service delivery, project execution, and vendor management within a designated portfolio. Candidates should have extensive experience in IT service delivery and strong leadership skills. This five-year fixed-term contract offers competitive remuneration and aims to drive business value while supporting a culture of innovation and continuous improvement.

Benefits

Market competitive remuneration

Family-friendly policies

Staff wellbeing programs

Flexibility and balance support

Qualifications

• Extensive experience in IT service delivery and project management.
• Proven capability to generate business value through service excellence.
• Strong leadership skills to motivate teams and lead through influence.
• High-level stakeholder engagement and communication skills.

Responsibilities

• Take accountability for end-to-end service delivery management of digital products.
• Oversee operational service delivery, project execution, and vendor management.
• Drive business value and ensure continuous improvement through stakeholder engagement.

Skills

IT service delivery

Project management

Change management

Strategic planning

Stakeholder engagement

Leadership skills

Education

Relevant industry certifications (e.g., ITIL, PMP)

Job description

A leading educational institution is seeking a Head of Service Delivery to provide leadership in managing digital products and services. The role involves overseeing operational service delivery, project execution, and vendor management within a designated portfolio. Candidates should have extensive experience in IT service delivery and strong leadership skills. This five-year fixed-term contract offers competitive remuneration and aims to drive business value while supporting a culture of innovation and continuous improvement.