Service Delivery Apprentice

SmartestEnergy Limited; Ipswich; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading energy solutions provider is looking for an IT Service Delivery apprentice in Ipswich to build a foundation in service management disciplines while supporting process improvements. You'll work closely with teams across the UK, US, and Australia, gaining exposure to a dynamic, global IT environment. The role offers flexible working options, emphasizing work-life balance and a commitment to diversity. Join us in our mission to innovate in the energy sector while developing your skills in a supportive team environment.

Benefits

Flexible working options

Global exposure

Commitment to diversity and inclusion

Responsibilities

• Build a foundation in IT Service Delivery and gain hands-on experience.
• Support continual improvement of processes and service quality.
• Collaborate with stakeholders across IT&C and the wider business.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Ability to work independently

Basic IT knowledge

Computer skills

Job description

This role offers an exciting opportunity to build a strong foundation in IT Service Delivery while gaining hands‑on experience across a wide range of ITIL‑aligned practices. The apprentice will be trained in core service management disciplines including Incident, Request, Problem, Change, Transition, and Asset & Configuration Management, while supporting the continual improvement of processes, governance, and service quality. Working closely with the wider Service Delivery team, this role will help strengthen operational maturity across the organisation.

The apprentice will collaborate with stakeholders across IT&C and the wider business, including teams in the UK, US, and Australia, providing exposure to a global IT environment.

What skills/experience do I need to be successful?

• Good analytical and problem‑solving skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Some knowledge of basic IT practices
• Computer skills and competency required

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally‑minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work‑life balance, recognizing that your well‑being matters. Find out more here.
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2‑3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face‑to‑face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localise the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.