Service Data Analyst: ITIL Insights & Service Delivery

Wales & West Utilities Limited; Newport; On-site; GBP 42,000 - 49,000; Full time

Job summary

A leading gas distribution company in Newport is seeking an experienced Service Data Analyst to join their IT Service team. This role involves leveraging data across ITIL service management processes to optimize service delivery and support decision-making. The ideal candidate will have expertise in IT service management and data analysis, strong presentation skills, and a focus on improving operational efficiency. A competitive salary ranging from £42,856 to £48,976 is offered, along with various employee benefits including flexible working and annual leave.

Benefits

Starting salary of £42,856 rising to £48,976

Flexible working opportunities

25 days annual leave plus bank holidays

Retirement Savings Plan with company contribution

Life Insurance linked to pension membership

Flexible benefit scheme options

Access to Financial Wellbeing Programme

Enhanced pay for parental leave

Retail discounts and cashback scheme

Annual salary review

Discretionary annual bonus

Employee Assistance Programme

Qualifications

• In-depth knowledge of IT service management processes.
• Skilled in leveraging data analysis to optimise service delivery.
• Excellent presentation skills to communicate complex insights.

Responsibilities

• Design, develop, and maintain dashboards for service metrics.
• Identify trends and performance gaps in vendor data.
• Collaborate with Service Delivery Managers for data-driven insights.
• Oversee validation of vendor-provided data against SLA metrics.

Skills

IT Service Management Expertise

Metrics & KPI Development

Collaboration & Stakeholder Engagement

Data Presentation & Reporting

Analytical Skills

Data Analysis Experience

Process Improvement

Strong Presentation Skills

Education

Certification in Data Analytics

Job description

A leading gas distribution company in Newport is seeking an experienced Service Data Analyst to join their IT Service team. This role involves leveraging data across ITIL service management processes to optimize service delivery and support decision-making. The ideal candidate will have expertise in IT service management and data analysis, strong presentation skills, and a focus on improving operational efficiency. A competitive salary ranging from £42,856 to £48,976 is offered, along with various employee benefits including flexible working and annual leave.