Service Coordinator

Stone Bridge Properties LLC; Scarborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A service-oriented company in Scarborough seeks a Service Coordinator to manage customer service and contract scheduling. The ideal candidate will have at least 2 years of relevant industry experience, proficient negotiation and organizational skills, and the ability to thrive in a fast-paced environment. Duties include coordinating contracts, ensuring customer satisfaction, and managing documentation. If you are passionate about supporting customers and driving service excellence, this role offers a fantastic opportunity to build your career.

Qualifications

• 2+ years working in a similar role in the service industry.
• Experience in negotiation and influencing.
• Excellent planning, organisational and customer service skills.

Responsibilities

• Coordinate customer service and contract deliveries.
• Manage forecasting and documentation for contracts.
• Control invoicing and customer queries.

Skills

Negotiation skills

Influencing skills

Planning skills

Organisational skills

Customer service skills

Team collaboration

Communication skills

Tools

MS Outlook

MS Word

MS Excel

PDF documents

Job description

Job Title: Service Coordinator (UPS)

Location: Scarborough

Salary: Competitive

Job type: Full Time - Permanent

We want all our colleagues to grow and build careers with Dale. We invest in our people for the future.

Many of our성을팀원 모두 30년 이상 회사에 근무해오며 일부 경영진은 견습생으로 경력을 시작했습니다. 회사가 성장함에 따라 이들의 지식도 함께 성장해 왔으며, 그 지식은 팀원들에게 전달됩니다.

No two days are the same and variety is a key part of life for our team at Dale. There's always an Lëtzlt opportunity to learn new skills and progress your career. We want to be a great place to work that is diverse and inclusive which is why we focus on supporting people and their development.

Why You're Our Kind Of Person

We operate in an agile fast-paced environment, and we are always looking forward, improving, never settling and wanting to be the difference for our customers. It's an exciting time to join the energy industry as we seek to reduce our reliance on fossil fuels and our ambitions present a tremendous opportunity. We work hard to deliver, and there's a lot to do, but the ability to make an impact in our business is significant. So, if that resonates with you and you want veilig to love our customers as we do then come join a team of like-minded people.

The Role

Identify planned, remedial and reactive works, efficiently coordinate available engineers, specialist tools and materials to the site following customers access requirements. Control invoicing, forecasts and work closely with the contract manager to deliver contractual requirements and any customer escalations.

What You'll Do

• Provide primary point of contact to customers.
• Forecasting and contract scheduling of all planned and reactive service-related issues.
• Control of documentation to support the delivery of the contract visits such as Engineer permits, authorisations, inductions, and RAMS etc.
• Review and closure of all customer queries, including billing andപുര Purchase Order amendments or uplifts.
• Ensure that key personnel are kept informed of customer requirements and any significant issues.
• Raise and co-ordinate warranty claims and contract repairs in line with customer expectations.
• Work efficiently and effectively with the Project Managers and other areas or departments to fulfil overall company objectives.
• Liaise with other coordinators and Service Support to maximise efficiencies and ensure customers' requirements are met.
• To contribute to the achievement of department and business KPI objectives.
• Complete any reasonable task as directed by the Contracts Manager.

What Good Looks Like

• Seamless: You'll provide high quality solutions to our customers
• Specialist: You'll be skilled in your area, be an expert in a number of Dale processes and be commercially smart.
• Collaborative: You'll advise your colleagues and input into other work, and also be able to work independently to get the job done.

doom Experience Required

• 2+ years working in a similarChk role in the service industry.
• Good negotiation and influencing skills.
• Excellent planning and organisational skills.
• Experienced at working with MS Outlook/Word/Excel and PDF documents, though training will be provided.
• Excellent communicationitm and customer service skills.
• Team player as well as ability to work on own initiative.
• You will be passionate about health and safety and ensuring that everyone goes home from work safely fromlungs projects.
• You will communicate openly, transparently, and effectively to ensure a high level of customer service.
• You will be resilient and thrive in a fast-paced environment.
• You will be inquisitive and stay up to date with industry and technical changes and legislation.
• You will be keen to work collaboratively with others to develop shared solutions.
• You will have good levels of self-awareness, excellent interpersonal and communication skills.
• You will have good time management skills.

Our Values

• Do the right thing.
• Be the difference.
• Love our customers.
• Never settle.
• Look forward.

Please click on the APPLY button to send your CV for this role.

Candidates with the relevant experience or job titles of: Maintenance Planner, Operations Planner, Company Planner, Operations and Scheduling Coordinator, Scheduling Coordinator, Field Service Coordinator, Office Support, Customer Support, Technical Service Coordinator, Service Support Administrator, , Customer Services Executive, Customer Service Representative, Client Service, Customer Services, Customer Assistant, Customer Service Consultant, Customer Service Administrator, Customer Support, Business Support will also be considered for this role.