Service Coordinator - German Speaking

OSI Systems, Inc.; Redhill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global detection technology company in Redhill is seeking a German-speaking Service Coordinator. You will coordinate daily operations for the field service team, manage service tasks in the ERP system (D365), and ensure timely customer support. The ideal candidate has 3–5 years of service coordination experience and strong organizational skills. Join us to make a real impact on global security in a dynamic work environment.

Qualifications

• Minimum 3–5 years’ experience in a similar coordination or service administration role.
• Proficiency in Microsoft Office and Microsoft CRM.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Coordinate daily field service activities including job allocation and maintenance scheduling.
• Manage service-related tasks in ERP system (D365).
• Liaise with external call centers for service handovers.

Skills

Fluent in German

Strong organisational skills

Communication skills

Tools

Microsoft Dynamics 365

Microsoft Office

Job description

Overview

Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions to ports, borders, military sites, high-threat facilities, and checkpoints. Our mission is to help combat terrorism, drug smuggling, illegal immigration, and trade fraud through innovative scanning systems using low-, medium-, and high-energy X-ray technologies.

Role Summary

The role is based in Redhill.

We are seeking a German speaking and detail-oriented Service Coordinator to join our team. In this pivotal role, you will be responsible for coordinating the day-to-day operations of our field service team across EMEA, ensuring timely and consistent customer support and service delivery.

Responsibilities

• Coordinate daily field service activities including engineer job allocation, planned maintenance, and customer quotations.
• Manage service-related tasks in our ERP system (D365), including service order creation, maintenance scheduling, and quotation issuance.
• Oversee non-project-related installations from sales booking to customer invoicing and service handover.
• Liaise with external out-of-hours call centres and ensure smooth handovers from overnight shifts.
• Maintain regular communication with internal stakeholders: field service engineers, key account managers, contract managers, supply chain, technical support, and partner managers.
• Collaborate with overseas distributors for planned and ad-hoc service works, including purchase order creation and documentation.
• Generate and follow up on time & material quotations; plan works upon receipt of purchase orders.
• Ensure timely closure of service calls and accurate posting of service orders to correct cost and inventory locations.
• Drive all service transactions through the ERP system, including inventory and RMA processing.
• Provide cover for other service coordinators during absence or sickness.
• Maintain accurate service documentation and support the development of scalable systems and processes.
• Monitor and report on service KPIs in line with management targets.
• Prepare reports for senior management as required.
• Support continuous improvement initiatives and contribute to service excellence

Qualifications

• Minimum 3–5 years’ experience in a similar coordination or service administration role.
• Fluent in German and English (essential).
• Experience with Microsoft Dynamics 365 (D365) is highly desirable.
• Proficiency in Microsoft Office and Microsoft CRM.
• Strong organisational and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Why Join Us?

At Rapiscan Systems, you’ll be part of a team that’s making a real impact on global security. We offer a dynamic work environment, opportunities for growth, and the chance to contribute to cutting-edge technology solutions.