Service Coordinator

Manpower; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

An employment agency in the United Kingdom is looking for a candidate skilled in customer service and maintenance planning. The role involves answering customer inquiries, scheduling repairs, and coordinating logistics. Applicants must have strong communication skills, proficiency in Microsoft Office, and the ability to manage multiple tasks effectively. This position ensures that customers are updated on service progress and that proper documentation is maintained.

Qualifications

• Proven experience in maintenance planning.
• Understanding of transport operations.
• Ability to work under pressure.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Accurately record breakdown details and generate job cards.
• Plan and schedule services, repairs, and maintenance appointments.

Skills

Strong communication skills

Customer service skills

Maintenance planning

Transport operations understanding

Organisational abilities

Time management

Proficient in Microsoft Office

Problem-solving skills

Job description

Key Responsibilities

• Answer incoming calls and respond promptly to customer inquiries.
• Accurately record breakdown details and generate job cards for tracking.
• Plan and schedule services, repairs, and maintenance appointments for vehicles and equipment.
• Update customers on repair progress and resolve queries effectively.
• Liaise with engineers to obtain job updates and ensure timely completion of work.
• Arrange maintenance for engineer's service vans and monitor transport requirements.
• Coordinate logistics and ensure compliance with transport regulations.
• Handle administrative tasks including photocopying, scanning, and distributing documents to customers.
• Maintain accurate records and ensure all documentation is filed appropriately.

Skills & Requirements

• Strong communication and customer service skills.
• Proven experience in maintenance planning and understanding of transport operations.
• Excellent organisational and time management abilities.
• Proficiency in Microsoft Office and basic administrative systems.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Attention to detail and strong problem‑solving skills.