Service Coordinator

Aggreko plc; Swindon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global energy solutions provider is seeking a Service Coordinator in Swindon. This role involves planning and scheduling Technician work on customer sites and ensuring excellent customer service. The ideal candidate has experience in a fast-paced environment, strong organisational skills, and proficiency with various software applications. Join us to drive your career forward in a supportive and inclusive team.

Benefits

Competitive salary and benefits package

Generous holiday entitlement

Focus on personal development

Paid volunteering time

Employee Assistance Programme

Qualifications

• Experience working in a fast-paced reactive environment.
• Ability to plan, organise and prioritise own work.
• Computer literate with knowledge of relevant systems.

Responsibilities

• Plan and schedule Technician’s work on customer sites.
• Organise onsite inductions for Technicians.
• Provide a first-class customer service experience.

Skills

Experience working in a fast-paced reactive environment

Ability to plan, organise and prioritise own work

Well-developed interpersonal skills

Attention to detail and deadlines

Self-driven with strong communication and people skills

Tools

MS Windows

Word

PowerPoint

Outlook

Excel

Salesforce

Job description

We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We’re looking for a Service Coordinator based in our Swindon Depot.

Why Aggreko?

• A competitive salary and benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)
• Generous holiday entitlement, with option to ‘buy’ or ‘sell’
• A focus on continued personal development
• Paid time off work for volunteering in the community
• Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle

What you’ll do:

• Responsible for the daily planning and scheduling of Technician’s work on customer sites
• Responsible for planning for Field Technicians from 3 UK depots
• Organise onsite inductions for the Technicians
• Responsible for the allocation of labour across sites for emergency breakdowns, preventative maintenance, installations and decommissions
• Identify and allocate the correct Technician to the assignment, and ensure on-time delivery
• Liaise with depots and Service Managers across the business
• Provide a first-class customer service experience, both internally and externally
• Support all departments with administrative or organisational tasks, etc

You’ll have the following skills and experience:

• Experience working in a fast-paced reactive environment
• Ability to plan, organise and prioritise own work
• Well-developed interpersonal skills
• Ability to work under own initiative and as part of a team-
• Attention to detail and deadlines
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• Computer literate and knowledge of Systems - preferably with experience of MS Windows, Word, PowerPoint, Outlook and Excel and Salesforce.
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• Self-driven with strong communication and people skills

Bring your energy. Grow your career.

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.