Service Coordinator

Vergo Pest Management Ltd.; Gloucester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A national pest service company based in Gloucester seeks a Service Coordinator to efficiently manage service appointments for Pest Control Technicians. The ideal candidate will have strong scheduling experience and excellent communication skills. This permanent role offers a flexible work option, competitive benefits, and 25 days annual leave plus public holidays.

Benefits

25 days annual leave plus public holidays

Healthcare cash plan (Medicash)

Employee Assistance Programme

Life assurance

Birthday off after 12 months

Qualifications

• Proven experience in a scheduling or customer services role, preferably in a service-oriented industry.
• Exceptional organisational and time-management skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Coordinate service appointments for Pest Control Technicians.
• Collaborate with various departments to align schedules.
• Address customer enquiries and confirm appointments.

Skills

Scheduling experience

Geographical knowledge of the UK

Team collaboration

Organizational skills

Communication skills

Proficient in MS Office

Ability to adapt under pressure

Familiarity with scheduling software

Tools

Scheduling software

MS Office

Job description

We are looking for a service coordinator to be based in our office in Quedgeley, Gloucester, with the option of Home Working one day a week, on a flexible basis after training is completed. The role is permanent, 40 hours per week, working Monday to Friday, so your weekends are free! Our office is modern, fully equipped, easily accessible to everyone and in a great location, with onsite parking!

If you haven't heard of us before, Vergo has over 45 years of experience in the pest industry and is the largest independent national pest service provider in the UK today. Vergo is a national business with staff geographically spread across the UK and Northern Ireland.

As a Service Coordinator at Vergo, you will be an integral part of the Scheduling team, working under the guidance of the Team Lead and Scheduling Manager to efficiently coordinate service appointments for our workforce of Pest Control Technicians. Your role involves collaborating with various departments to align schedules with business goals, allocate personnel efficiently, and ensure smooth workflows. Additionally, you will play a key role in addressing customer enquiries, confirming appointments, and resolving scheduling conflicts to ensure high levels of client satisfaction.

In return for joining Vergo, and in addition to your salary, and pension you will benefit from 25 days annual leave plus public holidays, a healthcare cash plan (Medicash), Employee Assistance Programmes including access to a 24/7 GP and prescription service, an employee wellness programme and life assurance. Once you’ve been with us for 12 months you’ll also have your birthday off on us too!

About you:

• Proven experience in a scheduling or customer services role, preferably in a service-oriented industry.
• Strong geographical knowledge of the UK.
• Team player with the ability to collaborate effectively with customers, other departments, and technicians.
• Exceptional organisational and time-management skills.
• Excellent communication and interpersonal skills.
• Proficient in the use of scheduling software and MS Office applications with the ability to quickly learn new IT systems.
• Ability to work well under pressure and adapt to multiple priorities in a fast-paced environment.
• Familiarity with the pest industry would be advantageous.

If you are interested in this service coordinator role, please apply now and forward an up-to-date copy of your CV.