Service Coordinator

Bromford Housing Group; Chipping Sodbury; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading housing provider in England is seeking an experienced Service Coordinator to manage the delivery of in-house gas services in Chipping Sodbury. The role involves planning work schedules for engineers, monitoring service requests, liaising with customers and ensuring compliance with quality standards. The ideal candidate should have strong IT and communication skills along with a proven background in service coordination. The position offers a full-time office-based work schedule, supporting a collaborative team environment.

Benefits

Flexible and hybrid working

Performance related pay

Pension schemes with employer contributions

Employee Assistance Programme

Generous holiday and sick pay

Annual allowance for benefits

Qualifications

• Experience in service coordination, planning, compliance, or a similar fast-paced environment.
• Strong communication and interpersonal skills with a friendly, professional attitude.
• Attention to detail and strong organisational skills.

Responsibilities

• Plan daily schedules for heating engineers and coordinate service delivery.
• Allocate work to engineers effectively.
• Monitor job progress using digital scheduling platforms.
• Liaise with customers and internal teams regarding service issues.
• Ensure compliance with operational processes.
• Assist in compiling performance reports.

Skills

Service coordination

Strong IT skills

Excellent communication

Organisational skills

Job description

Are you an experienced coordinator who can manage competing priorities, meet deadlines, and maintain a positive, professional approach within a supportive team?

Bromford is looking for a skilled Service Coordinator to join our busy Service Delivery Team in Chipping Sodbury, supporting the delivery of essential in-house gas services to our customers.

This is a full-time, office-based role, Monday to Friday, 9:00 AM – 6:00 PM, with a one-hour lunch break. You will work closely with customers, engineers, and other stakeholders to ensure services are delivered efficiently, safely, and in full compliance with relevant legislation and regulations.

Join Bromford, part of Bromford Flagship, and be part of a leading housing provider delivering community-focused services across the Midlands and South West — all backed by the scale, stability, and ambition of the Bromford Flagship group.

What we’re looking for

• Experience in service coordination, planning, compliance, or a similar fast-paced environment.
• Strong IT skills with a flexible and adaptable approach to work.
• Excellent communication and interpersonal skills, with a friendly, professional attitude.
• Strong organisational skills and attention to detail.

Key Responsibilities

• Plan daily schedules for heating engineers and coordinate the end-to-end delivery of services and repairs.
• Allocate emergency, urgent, and routine work to engineers effectively.
• Monitor service requests, job progress, and productivity using digital scheduling platforms.
• Liaise between customers, suppliers, and internal teams regarding service issues.
• Ensure all operational processes meet quality, safety, and compliance standards.
• Assist with compiling performance reports, including KPIs and customer satisfaction data.

Additional Requirements

• A Basic DBS check is required (arranged by Bromford).

Closing date:30th January 2026
Please apply early, as we may close the vacancy early if we receive a high volume of applications.

If you have any questions or need assistance, please contact the Resourcing Teamby [e-mail].

What we offer

• Flexible and hybrid working; many roles support working across our main locations and home
• Performance related pay based on shared success
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Generous holiday, occupational sick pay and paid family leave
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

About us

We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud “Disability Confident” (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.