Service Controller: Dispatch & Field Service Lead

STILL Danmark A/S; Wellingborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading engineering service company based in Wellingborough is looking for a Service Controller to enhance customer service delivery. The ideal candidate will excel in communication, possess strong decision-making skills, and work effectively under pressure. You will coordinate engineer dispatch and manage customer breakdown management to ensure high-quality service. Proficiency in IT, especially Excel, is essential, and knowledge of SAP is a plus. Join a dynamic team that values exceptional service and strong customer relationships.

Qualifications

• Experience in fast-paced customer service environments.
• Ability to work under pressure and meet deadlines.
• Self-driven and committed to delivering excellent service.

Responsibilities

• Manage customer contact for breakdown management.
• Coordinate dispatch of field-based service engineers.
• Ensure outstanding service delivery through clear communication.

Skills

Excellent communication skills

Customer handling skills

IT skills (particularly Excel)

Confident telephone manner

Decision making skills

Organisational skills

Team player

Tools

SAP

Job description

A leading engineering service company based in Wellingborough is looking for a Service Controller to enhance customer service delivery. The ideal candidate will excel in communication, possess strong decision-making skills, and work effectively under pressure. You will coordinate engineer dispatch and manage customer breakdown management to ensure high-quality service. Proficiency in IT, especially Excel, is essential, and knowledge of SAP is a plus. Join a dynamic team that values exceptional service and strong customer relationships.