Service Change Analyst

BAE Systems; Preston; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading defense and aerospace company is seeking a Service Change Analyst to support IT service changes. This role involves managing IT change schedules, collaborating with stakeholders, and utilizing Agile methodologies. Candidates should have experience in service management and knowledge of ITIL. The company offers competitive benefits, including a hybrid working model. As part of an inclusive culture, they welcome diverse backgrounds and focus on employee wellbeing. Applications should be submitted promptly as the role may close early based on the volume of applicants.

Benefits

Competitive pension scheme

Employee share plans

Flexible discounted health and wellbeing benefits

Green car scheme

Private health plans

Shopping discounts

Annual incentive eligibility

Responsibilities

• Support the Service Change Team with management and maintenance of a forward schedule of IT change.
• Support Demand and Capacity reviews to ensure resources are assigned effectively.
• Support delivery of mitigation plans when Risks & Issues are identified.
• Support successful delivery of service changes using Agile and Scrum.
• Prepare communication plans for stakeholders regarding IT changes.
• Create management reporting to explain progress against key goals.

Skills

Experience of supporting delivering change to IT Services

Service Management experience

Knowledge of working with or for outsourced service providers

ITIL V4 Foundation

General working knowledge of Infrastructure Service Management

Agile and Scrum ways of working knowledge & experience

Job description

Job Title:

Service Change Analyst

Location:

Preston - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role

Salary:

CIrca £35,000 depending on skills and experience

What you’ll be doing:

• Support the Service Change Team with management and maintenance of a forward schedule of IT change across the Infrastructure and Cloud teams by supporting regular and effective collaboration with key stakeholders
• Support Demand and Capacity reviews regularly with key stakeholders to ensure that the forward schedule of change has appropriate resources assigned with ultimate aim to keep the delivery timescales on target
• Support delivery of mitigation plans when Risks & Issues are identified
• Support successful delivery of an agreed set of service changes using effective change delivery ways of working such as Agile and Scrum
• Support the Service Change Managers ensuring that key Stakeholders and End Users are fully aware of the up-and-coming IT changes by creating and presenting communication plans/supporting material
• Support creation and delivery of management style reporting that clearly explains progress against our key goal, deliverables and planning

Your skills and experiences:

• Experience of supporting delivering change to IT Services
• Service Management experience / Knowledge of working with or for outsourced service providers
• ITIL V4 Foundation
• General working knowledge of Infrastructure Service Management
• Agile and Scrum ways of working knowledge & experience

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive.

>The EIT Infrastructure and Cloud team:

The EIT Infrastructure and Cloud team deliver business-as-usual (BAU) Enterprise and Managed Common Infrastructure Services, responsible for assuring that all IT services are supported by a stable & secure technical infrastructure. Providing Operational supplier assurance, service compliance and financial performance management .

As a Service Change Analyst you are the professional conscience supporting the Service change team with ensuring that changes to the lines of services are; accessible, compliant, and relevant to our business in terms of service definition, cost and performance.

This is an exciting new opportunity and opportunities of progression and growth.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks.

Closing Date:

27th January 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.