Service Centre Supervisor

Culligan® International; Dewsbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading water solutions company in Dewsbury is seeking a Service Centre Supervisor to oversee daily operations and support staff. This role involves leading a team of Water Delivery Drivers and Technicians, ensuring operational efficiency, and maintaining high customer satisfaction levels. Strong leadership and organizational skills are crucial, along with experience in managing service-oriented teams. The position offers a Monday to Friday working pattern and various employee benefits.

Benefits

25 days’ holiday + Bank Holidays

Company Pension scheme

Company Sick Pay (after qualifying period)

Enhanced Paternity & Maternity benefits

Shopping discounts

24 hours access to Employee Assistance Programme

Volunteering Day

Employee support network

Qualifications

• Strong leadership and communication skills are essential.
• Ability to work in a fast-paced environment and make effective decisions.
• Experience in managing teams, preferably in operations or service-oriented roles.

Responsibilities

• Supervise daily operations ensuring efficiency and compliance with SLAs.
• Lead and motivate the service team including Water Delivery Drivers and Technicians.
• Assist in training and development of staff to meet operational standards.
• Coordinate deliveries, installations, and maintenance services for optimal customer satisfaction.
• Manage stock levels and assist with inventory control.

Skills

Leadership

Communication

Organizational skills

Decision-making

Data analysis

Job description

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan's complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world‑class service and innovative water solutions for the last 80 years. At Culligan, we are committed to delivering state‑of‑the‑art products and water solutions that benefit our customers while minimizing the impact on the environment.

Service Centre Supervisor

As a pivotal member of our Operations Team, the Service Centre Supervisor is responsible for overseeing the daily activities within the Dewsbury Service Centre. This role ensures that operational processes run smoothly, staff are supported and engaged, and customer expectations are consistently met.

Responsibilities

• Supervise daily operations ensuring efficiency and compliance with SLAs
• Lead and motivate the service team including Water Delivery Drivers and Technicians
• Assist in training and development of staff to meet operational standards
• Coordinate deliveries, installations, and maintenance services for optimal customer satisfaction
• Manage stock levels and assist with inventory control
• Work closely with management to achieve departmental goals and objectives
• Support team members with issues and concerns in daily operations
• Ensure health and safety compliance within the service centre
• Contribute to performance reviews and recruitment processes

Requirements

• Strong leadership and communication skills
• Ability to work in a fast‑paced environment and make effective decisions
• Experience in managing teams, preferably in operations or service‑oriented roles
• Organisational skills to maintain smooth daily operations
• Proficient in daily reporting and data analysis

Benefits

• Monday – Friday working pattern
• 25 days’ holiday + Bank Holidays
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Enhanced Paternity & Maternity benefits
• Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression