Service Advisor New Belfast, Northern Ireland, United Kingdom

Mesh-AI Limited; Belfast; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading automotive retailer in Belfast is seeking an experienced Service Advisor to join their Aftersales Team. This role emphasizes exceptional communication skills and a passion for providing first-class customer service. Responsibilities include booking services, liaising with customers, and managing appointments. Applicants should have experience in the automotive industry and be familiar with dealer systems like Kerridge. Along with competitive pay and benefits, this position offers continuous training and opportunities for career progression.

Benefits

Competitive salaries with structured pay scales

Generous annual leave

Enhanced family leave

Access to discounted technology

Eyecare vouchers

24/7 GP services access

Dental insurance

Critical illness cover

Discounted gym memberships

Travel insurance

Home and technology vouchers

Exclusive retail discounts

Qualifications

• Heaps of energy and a warm personality.
• Previous experience in a similar role in the automotive industry.
• Ability to work independently and use initiative.

Responsibilities

• Booking MOTs, services, and other repair work for customers.
• Advising customers about warranty cover.
• Scheduling appointments based on workload and call volumes.
• Managing customer interactions and queries.
• Maintaining accurate customer records.

Skills

Excellent communication skills

Customer service passion

Team player

Ability to explain technical information

Tools

Kerridge

ADP

Job description

Belfast, Northern Ireland, United Kingdom

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Contract Type: Permanent, Full Time

Contract type: Permanent, Full Time

Salary

OTE up to £35,000. Basic Salary £29,000 per annum

Working Hours

Monday - Thursday 8am-5.30pm, Friday 8am to 5pm, Saturday 9am to 1pm on rota basis

Role Summary

Belfast Cupra Seat is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed! As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development and have potential for progression.

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

Requirements / Qualifications

As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first‑class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• Beyond card and a wide range of exclusive retail and lifestyle discounts

Equal Opportunity Statement

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

We are an Equal Opportunities Employer and do not discriminate against our job applicants or employees. We aim to select the best person for the job and monitor the community background and sex of our job applicants and employees to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.