Service Advisor Loughborough

Sandicliffe Ltd.; Loughborough; On-site; GBP 29,000 - 35,000; Full time

Job summary

A family-owned automotive group in Loughborough seeks a proactive Service Advisor to join their busy after-sales team. The role involves establishing customer relationships, managing service bookings, and effectively communicating technical information. Applicants should exhibit strong communication and organizational skills while maintaining a commitment to inclusive and positive customer interactions. This position offers a competitive salary, bonuses, and benefits.

Benefits

Competitive salary and performance-based bonuses

Staff discounts on vehicle purchases/servicing

Cycle-to-work scheme

Well-being initiatives

Family-friendly culture

Qualifications

• Experience in an automotive/motor-trade after-sales environment is ideal.
• Ability to explain technical/service information in a customer-friendly manner.
• Commitment to providing a positive and inclusive customer experience.

Responsibilities

• Establish relationships with customers and manage service bookings.
• Explain vehicle issues and associated costs clearly.
• Document all vehicle data and customer records accurately.

Skills

Proven customer-facing experience

Strong communication skills

Excellent organizational and time-management skills

Proactive mindset

IT systems proficiency

Job description

Service Advisor – Sandicliffe Loughborough

Location:Loughborough (Sandicliffe dealership)
Job Type:Full-Time, Permanent

£29,631 + Bonus and Company benefits

About Us

Sandicliffe is a distinguished, family-owned automotive group with decades of history and a commitment to excellence, not just in vehicles, but in people. We pride ourselves on a work culture that values fairness, diversity, and growth, where every team member can bring their best self to work.
We are currently seeking a proactive, customer-focused Service Advisor to join our busy after-sales team in Loughborough.

What You Will Be Doing

• Establishing strong relationships with customers, greeting, listening to concerns, understanding requirements and providing exceptional service.
• Booking vehicles for servicing, maintenance and repairs; managing diary slots, liaising between workshop, parts department and customer.
• Explaining vehicle issues, treatments, associated costs and timescales in clear language; acting as the crucial link between technicians and customers.
• Providing accurate cost estimates, obtaining authorisations, and keeping customers updated on progress.
• Identifying additional service opportunities (e.g., Vehicle Health Checks, genuine parts) while maintaining trust through honest advice.
• Ensuring all vehicle data, customer records and service histories are accurately documented in line with company and manufacturer standards.
• Handling any first-line customer enquiries or concerns with professionalism, escalating as appropriate and ensuring a positive outcome.
• Contributing to a team culture of continuous improvement, attending manufacturer training, understanding evolving customer needs and workshop processes.

What We Are Looking For

• Proven experience in a customer-facing role (ideally in an automotive/motor-trade after-sales environment).
• Strong communication skills, you can explain technical or service information in straightforward, customer-friendly terms.
• Excellent organisational and time-management skills, able to balance diaries, workshop flow, and customer expectations.
• A proactive mindset with an ability to identify opportunities for adding value (while maintaining integrity and trust).
• Comfortable working with IT systems (booking/CRM/DMS) and confident with numbers when preparing quotations and dealing with invoices.
• A driving licence is desirable (depending on business needs).
• Commitment to providing a positive, inclusive, and respectful customer experience, representing Sandicliffe values every day.

Why Join Sandicliffe?

• A welcoming, inclusive workplace where diversity of background, life experience and thought is genuinely valued.
• Ongoing professional development, manufacturer training, career progression pathways and support to grow.
• Competitive salary and performance-based bonuses.
• Benefits including staff discounts on vehicle purchases/servicing, cycle-to-work scheme, well-being initiatives and a family-friendly culture.
• A team culture that emphasises respect, collaboration and fun, you’ll be working alongside colleagues who care as much about your development as you do.

Diversity, Equity & Inclusion

We are committed to building a workplace where everyone feels they belong. We welcome applications from all backgrounds, ages, identities, experiences and abilities. If you require any reasonable adjustments during the application or interview process, please let us know, we’ll be happy to support you.

How to Apply

If you’re ready to advance your career and join a company that puts people first, we’d love to hear from you. Please apply now with your CV and a short cover note telling us why you’re the right person for this role at Sandicliffe Loughborough.