Service Advisor (Bury St Edmunds)

Motorvogue Group; Bury St Edmunds; On-site; GBP 32,000 - 36,000; Full time

Job summary

A leading automotive company in Bury St Edmunds is seeking an experienced Service Advisor for their Aftersales department. The role involves maximizing service profitability, ensuring customer satisfaction, and maintaining excellent standards of administration. A competitive salary with a potential OTE of £36,000, along with benefits such as a bonus scheme and company pension, is offered. If you're highly organized and possess excellent communication skills, we would love to hear from you.

Benefits

Bonus Scheme

CBS Car Scheme

Company pension

Birthday off after probation

Qualifications

• Must have experience as a Service Advisor.
• Ability to handle customer queries and complaints effectively.
• Understanding of service profitability and sales techniques.

Responsibilities

• Maximize service profitability and sell additional products.
• Ensure customer awareness of all products and services.
• Maintain customer care and satisfaction.
• Document all warranty work as per manufacturer requirements.
• Follow health and safety/company policies.

Skills

Excellent communication

Interpersonal skills

Negotiation skills

Highly organized

Positive attitude

Job description

Motorvogue are a forward-thinking company working with the following brands across 6 locations: Fiat, Fiat Professional, Abarth, Alfa Romeo, Jeep, CUPRA, SEAT, Hyundai, Isuzu, Citroen and Peugeot. With showrooms in Northampton, Bedford, King’s Lynn, Norwich, and Bury St Edmunds. Our sixth site opened in Dunstable in April 2024. We continue to grow and develop moving forward.

We are looking for an experienced Service Advisor for our Fiat, Abarth, Citroen and Peugeot Aftersales department.

About you

• Excellent communication, interpersonal and negotiation skills
• An ability to be highly organised and able to prioritise workloads
• A positive attitude at all times and always lead by example

As a Service Advisor, your Key Objectives will include:

• Maximising service profitability through the use of professional sales techniques
• Sell additional products, services and repair works in a professional manner
• Ensure customer awareness of all products and services available
• Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs
• Maintain effective liaison with sales, parts and workshop teams
• Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition.

You will ensure the highest level of customer care and satisfaction at all times:

• Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately
• Answer customers questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so
• Pro-actively contact customers to update them on progress of work
• Notify customers promptly of completion of work
• Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager

You will maintain excellent standards of departmental administration:

• Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)
• Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
• Ensure compliance to all health and safety / environmental / company policies
• Undertake other tasks and responsibilities as requested by the front-of-house Service Manager

Remuneration and Benefits

• Industry leading salary of £32,000 basic with an OTE of £36,000
• Bonus Scheme
• CBS Car Scheme
• Company pension
• You will also get your birthday off once probation has been passed.

Think you’ve got what it takes? Then we would love to hear from you!

We are proud to embrace our equal opportunities policy and welcome applicants of all backgrounds, sexual orientation and gender to apply.

Due to a high number of applicants for recent roles, we regret that we are unable to respond to all applicants and should you not hear from us you should assume that your application has been unsuccessful on this occasion.

Reg. Company Number:03410427

Vat Reg. No. 927341326