Service Advisor | Blackpool

Chorley Group; Lancashire; On-site; GBP 26,000 - 32,000; Full time

Job summary

A family-owned motor dealer group in Lancashire is seeking a Service Advisor to enhance client experiences. Responsibilities include handling paperwork, maintaining communication with customers, and processing payments. Ideal candidates will have experience in the motor industry or a similar role, although this is not essential. The position offers uncapped commission potential, excellent training, and a supportive team environment.

Benefits

Company events

Company pension

Cycle to work scheme

Life insurance

Referral programme

Excellent training and development

Qualifications

• Experience in the motor industry and/or service advisor role preferred.
• No specific qualifications needed.
• Passion to make things work.

Responsibilities

• Dealing with necessary paperwork.
• Maintaining communication with the customer.
• Processing payments.

Skills

Customer service

Communication

Ability to work under pressure

Tools

Computer literacy

Job description

Chorley Group are a family owned motor dealer group, and following significant expansion at our flagship Blackpool location, we have an opportunity in the aftersales team, as a service advisor.

For the Service Advisor role, we’re looking for someone with a customer service background, keen to deliver excellent client experiences in the showroom. Whilst having worked in a similar role in a motor dealership will be advantageous, it isn't essential.

The role of Service Advisor is the public face of the aftersales department, and you will be providing a working relationship between service customers and the workshop department, ensuring excellent communication is maintained at all time and that customers get an excellent experience using our Chorley Group service departments, as well as the branch as a whole.

Other responsibilities for the role are;

• Dealing with necessary paperwork
• Preserving a high level of house keeping at all times
• Maintaining communication with the customer whilst their vehicle is being services/repaired and;
• Processing payments and follow up actions.

What we are looking for:

• Experience in the motor industry and/or service advisor role is preferred but not essential
• No specific qualifications needed
• A good level of computer literacy
• Someone who has a passion to make things work – keep moving forward to reach the finish line everyday
• Ability to work under pressure

When I join the team, what will I get in return?

• On target earnings of £32000, includes commissions and is uncapped.
• Excellent training and development
• Company benefits
• A great team of people to work with

Job Type: Permanent

Pay: £26,500.00-£32,000.00 per year

• Company events
• Company pension
• Cycle to work scheme
• Life insurance
• Referral programme

Experience: Service advisor: 1 year (preferred)