Service Advisor - Birmingham Wainwright Street, Birmingham, West Midlands Service & Support

HGVTraders LTD.; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive service provider in Birmingham seeks a confident Service Advisor to enhance customer experience. You will greet customers, manage vehicle bookings, and communicate service updates, ensuring excellent service. Ideal candidates will have prior experience, strong communication skills, and organizational abilities. Join a supportive team with a variety of benefits, including holidays, company pension, and employee discounts.

Benefits

30 Days Holiday Including 8 Bank Holidays

Company Sick Pay

Pension Contribution

Employee Discounts

Free Eye Tests

On-Site Parking

Cycle To Work Scheme

Qualifications

• Previous experience as a Service Advisor Aftersales role within the motor trade is preferred.
• Full UK driving licence is desirable.

Responsibilities

• Greet customers and act as the main point of contact throughout their service.
• Book in vehicles for service, repair, and MOT.
• Provide clear explanations of work required and costs.
• Keep customers updated on service progress.
• Handle customer queries and complaints effectively.

Skills

Customer service

Communication skills

Organizational skills

IT proficiency

Job description

Greenhous DAF • Wainwright Street, Birmingham, West Midlands, B6 5TG, GB

Experience: Previous experience as a Service Advisor Aftersales

Department: Service & Support

Job Description

We’re looking for a confident, customer-focused Service Advisor to become a key part of our skilled and friendly team at our busy Birmingham site.

If you thrive in a fast-paced environment, enjoy delivering exceptional service, and want to be part of a trusted brand within the commercial vehicle industry, we’d love to hear from you.

Working Hours: Monday to Friday, 7.00 am to 4.30 pm, i.e. 45 hours per week, 30 minutes lunch break (unpaid).
Salary: Negotiable, will be discussed at interview stage

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilities:

• Greet customers in a professional, friendly manner and act as the main point of contact throughout their service or repair.
• Book in vehicles for service, repair, and MOT using internal systems.
• Provide clear explanations of work required, costs, and timescales.
• Keep customers updated on progress and communicate any additional work required.
• Handle customer queries and complaints promptly and effectively.
• Prepare accurate job cards and ensure technicians have all required information.
• Monitor job progress and ensure timely completion to meet customer expectations.
• Liaise with the workshop team to schedule workload efficiently.
• Check completed work, raising any issues with the Service Manager.
• Assist with ensuring key steps have been taken to assist with achieving KPIs.

Ideally, we are looking for:

• Previous experience as a Service Advisor Aftersales role within the motor trade (preferred).
• Excellent customer service and communication skills.
• Strong organisational skills and ability to manage a busy workload.
• Confident IT user
• Full UK driving licence (Desirable).

In return we’ll offer:

As a permanent Greenhous employee, you will be entitled to:

• 30 Days Holiday Including 8 Bank Holidays
• Company Sick Pay That Increases With Length Of Service
• Pension With Greenhous Contribution
• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
• Qualified Mental Health First Aiders
• Free Will Writing Service
• Free Mortgage Advice Service
• Free Eye Tests For VDU Users
• Free Flu Jabs If You Are Ineligible Through The NHS
• On-Site Parking (Site Specific)
• Cycle To Work Scheme
• Period Positive Workplace
• EAP – Employee Assistance Program

Additional Benefits

• Company Pension

About the Company

Greenhous is firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers.

Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.

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