Service Advisor | Aftersales Advisor

Holdcroft Motors Ltd; Stockport; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading automotive dealership in Stockport is seeking a proactive Service Advisor to enhance their service desk. The ideal candidate will have experience in customer-facing roles, exceptional communication skills, and a passion for the automotive industry. Responsibilities include maximizing service sales and ensuring a smooth customer journey. The position offers a competitive salary, bonus schemes, and benefits such as in-house training and 31 days of holiday.

Benefits

Competitive salary

Commission and bonus scheme

In-house training programme

Colleague referral bonus

31 days holiday

Employee assistance programme

Free flu jab

Qualifications

• Experience in a busy customer-facing environment.
• Exceptional communication skills.
• Ability to upsell products and services.

Responsibilities

• Maximize service sales opportunities through upselling.
• Provide high-quality support to customers.
• Ensure accurate documentation and system completion.

Skills

Knowledge of customer facing roles

Passion for the automotive industry

IT and computer literacy

Organizational skills

Job description

Working hours: Monday to Friday 8am to 5:30pm and Saturdays on a rota.

• Competitive salary, commission and bonus scheme.
• In house training programme
• Colleague referral bonus scheme (up to £1,000)
• 31 days holiday.
• Employee assistance programme.
• Free flu jab

The Holdcroft Motor Group are looking for proactive and customer focused professionals whose previous experience working within a busy customer facing environment will enhance our service desk at our Hyundai dealership in Stockport.

The successful candidate will demonstrate exceptional communication skills with the ability to maximise service sales opportunities through the upsell of additional products, services and repair work. Confidently delivering product knowledge and offering support to our valued customers, you will provide a smooth customer journey whilst ensuring all systems and documentation are complete with high accuracy.

Required skills as a Service Advisor

• Knowledge and understanding of working within a customer facing role.
• Passion for the automotive industry.
• Ability to support the rest of your team in busy and challenging periods.
• IT and computer literate and ability to use various company systems.
• Well organised and ability to manage workload.

If you think you could be a successful Service Advisor, please apply now, we would love to hear from you.