Service Administrator

Lloyd Ltd Carlisle; Carlisle; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established machinery distributor in Carlisle is seeking a Service Administrator to join their busy Service Department. The role involves managing service documentation, serving as a point of contact for customers, and supporting the Service Manager and Engineers. Ideal candidates will have strong administrative or customer service experience and excellent organisational skills. Competitive salary with overtime opportunities, annual leave increase over time, and ongoing development training are part of the offer.

Benefits

Competitive salary

29 days annual leave, increasing with service

Company pension scheme

Staff discount

Wellness and support services

Ongoing training and development

Qualifications

• Experience in an administrative role or strong customer service background is essential.
• Interest in agriculture, construction, or machinery is desirable.

Responsibilities

• Manage service documentation ensuring accuracy and completion.
• Serve as a key contact point for customers professionally and efficiently.
• Support Service Manager and Engineers by coordinating workloads.
• Assist with ad-hoc administrative tasks as required.
• Provide excellent customer service at all times.

Skills

Strong administration experience

Customer service experience

Organisational skills

Confident communicator

Job description

Service Administrator – Lloyd Ltd Carlisle

Full-Time | Office-Based | Permanent | Competitive Salary + Overtime

Are you an organised, proactive individual with strong administrative skills and a passion for customer service? Whether you’re an experienced Service Administrator or someone with a solid customer service and admin background — we’d love to hear from you.

We’re looking for a Service Administrator to join our busy and friendly Service Department at Lloyd Ltd in Carlisle.

💻What you’ll be doing:

• Managing service documentation, including job cards, invoices, warranty claims, and other records — ensuring accuracy and timely completion.
• Being a key point of contact for customers, in person and over the phone — always being professional, helpful, and efficient.
• Supporting the Service Manager and Engineers by coordinating workloads, booking jobs, and ensuring information is communicated clearly.
• Assisting with other ad-hoc administrative tasks.
• Providing excellent customer service at all times, keeping customers informed and being friendly.
• Working closely with the team to keep things running smoothly — especially during peak times.

✅We’re looking for someone who:

• Has strong administration and/or customer service experience.
• Has an interest in agriculture, construction, or machinery (desirable).
• Is a confident communicator with great organisational skills.

  🎁What we offer:

  • Competitive basic salary, plus overtime opportunities.
  • 29 days annual leave, increasing up to 32 with service.
  • Company pension scheme (with life assurance cover).
  • Staff discount across our products and services.
  • Wellness and support services, including 24/7 GP access.
  • Ongoing training and development opportunities.

  📍Location: Based at Lloyd Ltd Carlisle (Kingstown Broadway, Kingstown Industrial Estate, Carlisle, Cumbria, CA3 0EF).

  🕑Hours: 40 hours per week (Monday to Friday), plus Saturday mornings on a rota basis.

  🏢About Lloyd Ltd

  Founded in 1964 as one tractor dealership in Carlisle, Lloyd Ltd is now one of Britain’s leading distributors of a wide range of agricultural, construction and groundcare machinery and equipment. With branches across the North of England and South of Scotland, we’re proud to represent world-leading brands such as New Holland, Bobcat, Manitou, Develon, LiuGong, Honda, Kubota, and many more.

  From tractors to telehandlers, ride-on mowers to excavators, Lloyd Ltd has considerable experience and expertise in helping its customers identify the right equipment for the task at hand and ensuring it continues to perform to its best.

  📩Ready to apply?

  If you’re ready to take the next step in your career, apply now by submitting your CV via the form below.

  How to Apply

  To apply, please complete the following form and our HR Department will contact you shortly.

  If you have any issues uploading your CV, please email it to [e-mail] instead.

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