Service Account Manager

Zitko Group; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

A prominent security integrator is seeking a Key Account Manager to oversee service contracts across London and the South East. You will manage client relationships, ensuring SLAs for service support, and work closely with the engineering team. Responsibilities include producing quotations, organizing client meetings, and managing performance reports. The position offers a salary of £45,000 to £55,000 dependent on experience, alongside benefits such as a car allowance and healthcare.

Benefits

Car or £5K allowance

Expenses

Healthcare

Qualifications

• Previous experience in service management or supervisory roles in the electronic security industry.
• Experience managing key clients and maintaining SLAs.
• Excellent interpersonal skills are essential.

Responsibilities

• Work with key clients to ensure service support meets SLAs.
• Manage service engineering team for optimal performance.
• Produce and issue service quotations and reports.

Skills

Experience in service management

Interpersonal skills

Ability to manage key clients/accounts

Job description

###### Service Account Manager**Role:** Permanent**Salary:** £45,000/ANNUAL**Location:** London, UK**Reference:** 74197Save**Account Manager - Service****This highly regarded security integrator are looking for a Key Account Manager for their Service contracts. You will be the point of contact for key clients in London and the South East, maintaining SLAs for service support and working closely with the team of security Service Engineers for your customers.****Responsibilities*** Work with contacts at key clients to ensure the best possible service support, to achieve set SLAs.* Manage and deploy the service engineering team to make the most of skills and experience.* Produce and issue quotations for service contracts, system additions, upgrades and replacements.* Advise and make recommendations for improving the standard of service and installation provided to the client base.* Organise and attend monthly meetings with clients to conduct full performance reviews.* Produce and issue monthly/annual reports incorporating KPI statistics, engineer performance, relevant issues and concerns, legislatory impacts, H&S statistics, etc.* Negotiation of service contract renewals with clients, encompassing system coverage and pricing.* Identify, organise and manage training requirements for service engineers.**Required*** Previous experience in service management or significant supervisory and team leadership experience from the electronic security industry.* Experience managing key clients/accounts, maintaining SLAs, ideally with blue-chip, enterprise or high-profile clients.* Previous security engineering experience and the ability to provide quotations for small works, upgrades and service contracts.* Excellent inter-personal skills.**Package*** £45,000 - £55,000 basic DOE* Car or £5K allowance* Expenses* Healthcare**Location**London / South EastSave##### ###### EMEA Project Manager – Enterprise Security Systems Location: Hertfordshire HQ with regular EMEA travel Package: circa £70,000 with some flex DOE Start Date: Immediate –...Role: Permanent Salary: £65,000/ANNUAL##### ###### Commissioning Engineer Permanent | 40 Hours Per Week Salary: Flexible DOE - Door to Door travel paid Location: Field-Based including regular stay away Overview An established and...Role: Permanent Salary: £40,000/ANNUAL##### ###### Project Administrator – Security Projects Location: Dietzenbach (Frankfurt area) | Salary: ~€34,000 | Full-time, Office-based We’re looking for a Project Administrator to...Role: Permanent Salary: €34,000/ANNUAL##### ###### Since 1987 TSi have been a leading provider in security systems and solutions. We are 100% Employee-Owned, treating all employee-owners like family and customers alike. We pride...Role: Permanent Salary: $76,960/ANNUAL##### ###### Since 1987 TSi have been a leading provider in security systems and solutions. We are 100% Employee-Owned, treating all employee-owners like family and customers alike. We pride...Role: Permanent Salary: Competitive##### ###### Since 1987 TSi have been a leading provider in security systems and solutions. We are 100% Employee-Owned, treating all employee-owners like family and customers alike. We pride...Role: Permanent Salary: Competitive##### ###### Job Title : Security Engineer – Installation & Maintenance Location : Based in Hampshire, covering UK and international sites across Europe Salary : up to £40,000 Company...Role: Permanent Salary: £40,000/ANNUAL##### Wales###### Internal Sales Manager – Oprema Exclusive to Zitko Location: UK - Cardiff Salary: £60–65K OTE + Benefits We’re partnering exclusively with Oprema , the UK’s...Role: Permanent Salary: £50,000/ANNUAL##### United Kingdom###### Industrial Door Engineer – South Coast Salary: up to £45,000 Location: Hampshire / South Coast (field-based) Type: Full-time, Permanent Are you an experienced Industrial...Role: Permanent Salary: £45,000/ANNUAL##### England###### Security Project Manager - Consultancy UK - Remote with travel Overview This excellent and growing Security Consultancy is seeking an experienced Security Project Manager...Role: Permanent Salary: £80,000/ANNUAL##### ###### EMEA Project Manager – Enterprise Security Systems Location: Hertfordshire HQ with regular EMEA travel Package: circa £70,000 with some flex DOE Start Date: Immediate –...Role: Permanent Salary: £65,000/ANNUAL##### ###### Commissioning Engineer Permanent | 40 Hours Per Week Salary: Flexible DOE - Door to Door travel paid Location: Field-Based including regular stay away Overview An established and...Role: Permanent Salary: £40,000/ANNUAL##### ###### Project Administrator – Security Projects Location: Dietzenbach (Frankfurt area) | Salary: ~€34,000 | Full-time, Office-based We’re looking for a Project Administrator to...Role: Permanent Salary: €34,000/ANNUAL##### ###### Since 1987 TSi have been a leading provider in security systems and solutions. We are 100% Employee-Owned, treating all employee-owners like family and customers alike. We pride...Role: Permanent Salary: $76,960/ANNUAL##### ###### Since 1987 TSi have been a leading provider in security systems and solutions. We are 100% Employee-Owned, treating all employee-owners like family and customers alike. We pride...Role: Permanent Salary: Competitive##### ###### Since 1987 TSi have been a leading provider in security systems and solutions. We are 100% Employee-Owned, treating all employee-owners like family and customers alike. We pride...Role: Permanent Salary: Competitive##### ###### Job Title : Security Engineer – Installation & Maintenance Location : Based in Hampshire, covering UK and international sites across Europe Salary : up to £40,000 Company...Role: Permanent Salary: £40,000/ANNUAL##### Wales###### Internal Sales Manager – Oprema Exclusive to Zitko Location: UK - Cardiff Salary: £60–65K OTE + Benefits We’re partnering exclusively with Oprema , the UK’s...Role: Permanent Salary: £50,000/ANNUAL##### United Kingdom###### Industrial Door Engineer – South Coast Salary: up to £45,000 Location: Hampshire / South Coast (field-based) Type: Full-time, Permanent Are you an experienced Industrial...Role: Permanent Salary: £45,000/ANNUAL##### England###### Security Project Manager - Consultancy UK - Remote with travel Overview This excellent and growing Security Consultancy is seeking an experienced Security Project Manager...Role: Permanent Salary: £80,000/ANNUAL##### ###### EMEA Project Manager – Enterprise Security Systems Location: Hertfordshire HQ with regular EMEA travel Package: circa £70,000 with some flex DOE Start Date: Immediate –...Role: Permanent Salary: £65,000/ANNUAL##### ###### Commissioning Engineer Permanent | 40 Hours Per Week Salary: Flexible DOE - Door to Door travel paid Location: Field-Based including regular stay away Overview An established and...Role: Permanent Salary: £40,000/ANNUAL##### ###### Project Administrator – Security Projects Location: Dietzenbach (Frankfurt area) | Salary: ~€34,000 | Full-time, Office-based We’re looking for a Project Administrator to...Role: Permanent Salary: €34,000/ANNUAL##### ###### Since 1987 TSi have been a leading provider in security systems and solutions. We are 100% Employee-Owned, treating all employee-owners like family and customers alike. We pride...Role: Permanent Salary: $76,960/ANNUAL##### ###### Since 1987 TSi have been a leading provider in security systems and solutions. We are 100% Employee-Owned, treating all employee-owners like family and customers alike. We pride...Role: Permanent Salary: Competitive##### ###### Since 1987 TSi have been a leading provider in security systems and solutions. We are 100% Employee-Owned, treating all employee-owners