Senior WFM Implementation Consultant

Dayforce US, Inc.; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global HCM solutions provider in the United Kingdom is looking for an HCM Services Consultant to guide customers through the implementation of Dayforce. The role involves customer requirement gathering, solution design, and providing ongoing support post-implementation. The ideal candidate will have over 5 years of experience in HCM consulting and a Bachelor's degree. Join us to help transform workplace efficiency and meet diverse customer needs.

Benefits

Comprehensive wellness initiatives

Competitive pay and benefits

Volunteer days

Qualifications

• 5+ years of experience in human capital management application consulting.
• 2+ years in a Time & Attendance/Rostering or HR Software role.
• Experience with software in a SaaS/Cloud computing environment.

Responsibilities

• Help customers succeed with Dayforce in implementation lifecycle.
• Lead customer requirements gathering and design/configuration.
• Provide follow-up consulting and assistance after implementation.

Skills

HCM application consulting

Customer relationship management

Communication skills

Analytical skills

Problem-solving skills

Education

Bachelor's degree or equivalent experience

Tools

Dayforce

SaaS Applications

SQL

Job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better ™ - Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity

As the HCM Services Consultant, you will help our customers succeed with Dayforce in all stages of the implementation lifecycle (planning, discovery, design, configuration, testing, deployment, post go‑live support). You will lead one or more activities, under the direction of the Project Manager. Project responsibilities include facilitation of customer requirements gathering, design and configuration of the Dayforce solution to meet documented customer requirements, setting and managing customer expectations, providing guidance to junior consultants, proactively identifying risks, and communicating issues to the Project Manager.

We put the customer at the centre of everything we do. You will focus on helping our customers transform every area of HCM to help them succeed with Dayforce. You will provide best‑in‑class guidance to maximise the value of their Dayforce investment. Dayforce includes Core HR (Forms & Workflows, Data, HR Processes & Analytics), Workforce Management (Scheduling, Time & Attendance), Native & Global Payroll, Talent Intelligence, and Benefits Intelligence, among others.

What you’ll get to do

Provide Implementation Services to customers:

• Document and validate customer’s HCM business requirements and map to Dayforce functionality
• Design and document innovative solutions to solve customers’ business needs
• Share best practice and challenge customer requirements
• Configure Dayforce to meet customer’s business requirements
• Conduct consulting sessions (remote and in-person); produce design documents and meeting minutes
• Provide customers with follow‑up consulting and general assistance in areas of expertise, including post‑implementation and quality assurance services
• Actively participate in customer testing cycles, addressing and resolving any identified issues promptly
• Act as subject matter expert (SME) on strategic implementations for our internal teams, our customers and our partners
• Attend internal project meetings and provide status on progress of activities and deliverables
• Desired: Develop SQL database scripts and XML transformers for integrations and interfaces

Contribute to Internal Implementation Initiatives:

• Design and document solutions and contribute to a solutions repository
• Document best practices and share with the Practice in at least one area of expertise (Core HR, Time & Attendance, Payroll, Talent)
• Regularly take part in internal process improvement initiatives

Focus on Continuing Education:

• Contribute to internal knowledge share; review questions and provide feedback on a continuous basis
• Mentor junior consultants on best practice implementation of new product features and functionality, including new customer end‑to‑end implementations
• Participate in Continuing Education sessions, lead Implementation best practice sessions
• Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
• Grow your knowledge of Dayforce functionality; complete cross‑training to expand your expertise

Skills and experience we value

• Bachelor’s degree or equivalent experience
• 5+ years of experience in human capital management application consulting, 2+ years in a Time & Attendance/Rostering or HR Software role
• Experience with software in a SaaS (Software as a Service) / Cloud computing environment
• Experience with one or more of the following applications: Dayforce (preferred), Workday, SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, Sage
• Excellent organization, communication and collaboration skills
• Excellent customer relationship and business acumen
• Strong analytical and problem‑solving skills
• Ability to engage with multiple projects & customers at the same time and manage priorities
• Ability to lead and facilitate customer workshops and sessions
• Ability to mentor junior consultants and guide solution configuration through peer reviews and other QA activities
• Ability to travel up to 25%
• Understanding of relational databases and SQL
• Understanding of common human capital management (HCM) business practices
• Experience in business process mapping
• Experience in change management

What would make you stand out

• Experience with advanced scheduling
• Prior experience in utilising AI commercially
• Understanding of different industries and how Dayforce implementation best practices apply to the customer’s business practices
• Product certification in at least one Dayforce HCM module (Payroll, Benefits, WFM)

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process