Senior Technical Service Delivery Leader - Hybrid

Northampton Business Directory; Reading, Northampton, Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A growing IT service company in the UK is seeking an experienced Technical Service Delivery Manager. In this hybrid role, you will oversee service delivery excellence and manage client relationships while ensuring operational targets are met. The ideal candidate has 7-10 years of IT experience with a strong technical background, particularly in Microsoft, AWS, and Azure. Excellent communication skills are essential, as you'll lead customer engagements and mentor other managers. This role offers 25 days holiday and career development opportunities.

Benefits

25 days holiday plus bank holidays

Career development opportunities

Hybrid working model

Qualifications

• 7-10 years' IT experience, including 5 years in service delivery/service management.
• Previous technical background (3rd line upwards) and confidence in advising solutions.
• Experience in an MSP or multi-client environment preferred.

Responsibilities

• Ensure operational targets are consistently met with ITIL practices.
• Provide technical guidance across multiple platforms.
• Lead customer engagement and manage service review meetings.
• Monitors SLA metrics and create service reports.

Skills

Technical authority in IT

Service delivery leadership

Excellent communication skills

Stakeholder management

Process improvement

Team collaboration

Education

ITIL Foundation

AZ-900

Tools

Autotask

Microsoft Technologies

AWS

Azure

Job description

A growing IT service company in the UK is seeking an experienced Technical Service Delivery Manager. In this hybrid role, you will oversee service delivery excellence and manage client relationships while ensuring operational targets are met. The ideal candidate has 7-10 years of IT experience with a strong technical background, particularly in Microsoft, AWS, and Azure. Excellent communication skills are essential, as you'll lead customer engagements and mentor other managers. This role offers 25 days holiday and career development opportunities.