Senior Technical Account Manager, Enterprise (UK-Clearance)

Dynatrace LLC; United Kingdom; On-site; GBP 75,000 - 95,000; Full time

Job summary

A leading cloud technology firm is seeking a Lead Technical Account Manager to oversee technical solutions for enterprise customers. The ideal candidate will manage client relationships, ensure customer success, and serve as a subject matter expert for Dynatrace solutions. Candidates must have over 6 years of experience, relevant certifications, and a strong orientation towards customer service. The position is only available for UK nationals with Security Clearance due to its sensitive nature.

Benefits

Competitive compensation packages

Culture of excellence

Work with leading cloud providers

Qualifications

• 6+ years of relevant work experience.
• Professional Level Dynatrace certification or ability to get certified within six months.
• Strong understanding of SaaS industry and cloud technologies.

Responsibilities

• Manage customer relationships and strategies for technical solutions.
• Provide advice and training on Dynatrace products.
• Engage with technical teams and advocate for customer needs.

Skills

Leadership

Customer service orientation

Technical problem-solving

Education

Bachelor's degree in Computer Science or equivalent

Tools

Cloud technologies (AWS, Azure)

DevOps tools (Ansible, Jenkins)

ITSM platforms (ServiceNow)

Job description

A leading cloud technology firm is seeking a Lead Technical Account Manager to oversee technical solutions for enterprise customers. The ideal candidate will manage client relationships, ensure customer success, and serve as a subject matter expert for Dynatrace solutions. Candidates must have over 6 years of experience, relevant certifications, and a strong orientation towards customer service. The position is only available for UK nationals with Security Clearance due to its sensitive nature.