Senior Tech Support Lead (SaaS) – Hybrid

The Simpro Group Pty Ltd; Leeds; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading technology firm in Leeds is seeking a Lead Technical Support Specialist for a hybrid role. You will manage and prioritize technical issues, provide guidance and training to junior support staff, and handle escalations. The ideal candidate has experience with SaaS platforms, strong problem-solving skills, and excels in customer service. This position offers opportunities for progression in a supportive and dynamic environment.

Benefits

Generous annual leave

Private health insurance

Employee assistance programme

Life insurance

Company pension scheme

Flexible work environment

Qualifications

• Up to 3 years of related experience.
• Expertise in SaaS platforms and cloud-based technologies.
• Outstanding communication and relationship-building skills.

Responsibilities

• Manage high volume ticket workstream and resolve software-related issues.
• Provide support and training to lower-level technical specialists.
• Take escalations and collaborate with internal departments for solutions.
• Identify and provide training to frustrated clients.

Skills

Customer service

Technical support

SaaS platforms

Troubleshooting

Job description

A leading technology firm in Leeds is seeking a Lead Technical Support Specialist for a hybrid role. You will manage and prioritize technical issues, provide guidance and training to junior support staff, and handle escalations. The ideal candidate has experience with SaaS platforms, strong problem-solving skills, and excels in customer service. This position offers opportunities for progression in a supportive and dynamic environment.