Senior Support Worker

Stmartinshousing; Norwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community support organization is seeking a part-time Senior Shift Team Member in Norwich. The role involves providing trauma-informed care to single homeless individuals, requiring emotional resilience and experience with mental health challenges. Successful candidates will work a flexible schedule, including weekends and sleep-in shifts, while benefiting from comprehensive training programs and various employee perks including holidays and health support. If you're passionate about making a difference, this role offers an opportunity to engage with and support some of the most vulnerable members of the community.

Benefits

Comprehensive training programme

Up to 29 days holiday plus birthday holiday

Employee Assistance Programme

GP appointments access 24/7

Salary sacrifice schemes

Discounted products and services

Qualifications

• Experience supporting individuals with mental health challenges or addictions.
• Ability to work flexible hours, including weekends and sleep-in shifts.
• Confidence and tenacity in dealing with challenging behaviors.

Responsibilities

• Provide trauma-informed support to individuals experiencing homelessness.
• Work across multiple projects and collaborate with team members.
• Engage and support clients, helping them navigate their recovery and needs.

Skills

Emotional resilience

Support for mental health issues

Adaptability

Empathy

Job description

We have a temporary part time 24hrs per week vacancy (fixed term contract until 31st January 2027) for a Senior Shift Team Member, shift work including weekends and sleep in shifts (£70.47 per sleep in shift).

The main purpose of the job is to understand and work with adults who may have experienced trauma linked to homelessness, addiction, mental or physical health needs, family breakdown, criminal activity and other disadvantages.

The post holder will be part of a team providing person centred and trauma informed support to single homeless people living within homeless services accommodation.

You will be working across these four projects -

• The Somewhere Safe to Stay Hub
• Bishopbridge House
• Dibden Road Hostel
• St Martins House

We Are Looking For

• Someone with the passion and drive to support anyone finding themselves in this situation.
• Evidence of emotional resilience and tenacity to provide support, even when faced with resistance.
• Experience of supporting people who have poor mental health, addictions or who are ex-offenders.
• Ability and willingness to be flexible.
• Someone to demonstrate confidence, adaptability and conscientiousness, have empathy with the people we support and the determination to make a difference.

You Can Expect

• A comprehensive training programme, whilst gaining experience in the fields of criminal justice, social care, mental health, and housing law.
• You will have a personal development programme tailored to your interests within our field of work.
• Up to 29 days holiday and from your first day an additional birthday holiday to be taken in your birthday month.
• Employee Assistance Programme (EAP) - that provides a 24hr helpline to support you and those living at the same address (over the age of 16) through any of lifes issues or problems, including up to 6 sessions of face-to-face, telephone or online counselling per issue per year, including CBT.
• We offer access to a service that provides team members and people living at that address, GP appointments 24/7 365 days a year accessible from anywhere in the world.
• Keep more of what you earn by taking advantage of our salary sacrifice schemes. Team members can benefit from lower tax contributions and increased payments into their pension. In addition, St Martins offers non-cash benefits, such as the purchase of high value items such as bikes and technology, including laptops and smartphones.
• Access to discounted products and services, including: Blue Light discount card, wellbeing platform, Pension scheme and life assurance.