Senior Store Assistant - Keyholder

Toolstation Ltd; Bude; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retailer in Bude is looking for a Senior Store Assistant for 20 hours a week. As the friendly face of the store, you will assist customers, manage deliveries, and support a team. The role requires a reliable and accountable individual with a customer service mindset. You'll benefit from 22 days holiday, a pension scheme, and opportunities for career growth within the company. Join now to contribute to a fast-paced environment where you can thrive!

Benefits

22 days holiday + Bank Holidays

Company pension scheme

Bonus scheme

Cycle to work programme

20% discount across all Travis Perkins companies

Health and wellbeing support

Financial education and support

Discounts at over 1,000 retailers

Qualifications

• Must be local and able to commute to the store.
• Flexibility to manage early starts and late finishes.
• Experience as a key holder or supervisor is advantageous.

Responsibilities

• Assist customers in finding products.
• Handle deliveries and unpack stock.
• Maintain store cleanliness and prepare orders.
• Support colleagues for a great customer experience.
• Manage keyholder responsibilities, including opening/closing duties.

Skills

Friendly personality

Reliability

Accountability

Customer service

Job description

Senior Store Assistant in Bude – 20 hours per week

We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.

At Toolstation, we’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you’re after a fast‑paced role with an employee‑focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!

What you’ll do

• You’ll be the friendly face of Toolstation, helping customers find what they need.
• You’ll handle deliveries, unpack stock, keep the store clean and prepare orders.
• You’ll be hands‑on with warehouse tasks and stocking shelves – be prepared to roll up your sleeves.
• You’ll support colleagues to deliver a great customer experience; retail experience is not essential, but you should have some experience of being a key holder or supervising team members.
• You’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
• You’ll have keyholder responsibility: open and close the store, assign daily tasks to the team and provide short‑term supervisory cover when needed.
• Provide outstanding service: always offer a great experience, chat with customers, stay efficient during busy times, ask the right questions, show genuine interest in customers’ projects, and be proactive.

What you’ll bring

• A friendly personality: help maintain our high store standards and create a workplace everyone enjoys.
• Reliability: be there when we need you. Flexibility, commitment, and support for your customers and team are key.
• Accountability: you’ve taken charge in a previous role and are happy to step up when needed.
• Your best self: bring your energy, enthusiasm, and let your personality shine.

What you’ll get

• 22 days holiday + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme and cycle to work programme
• Save and buy as you earn options
• 20% discount across all Travis Perkins companies
• Health and wellbeing support at your fingertips with Aviva Digicare
• Financial education, support, and recognition awards
• Discounts at over 1,000 retailers

At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.

About Toolstation: We’re one of the UK’s fastest‑growing multi‑channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self‑builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.

To apply: Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.