Senior Station Operations Leader – International Airline

Alaska Airlines; Hounslow; On-site; GBP 45,000 - 60,000; Full time

Job summary

A major airline company is seeking a Manager, Station Operations in Hounslow to oversee daily airport operations, ensuring superior customer service. Candidates need a minimum of 5 years in customer service or station operations and at least 2 years in a leadership role. A Bachelor's degree or equivalent experience is required. Strong communication skills and understanding of aviation standards are essential. The company offers competitive compensation and various benefits.

Benefits

Competitive compensation

Comprehensive well-being programs

Free stand-by travel privileges

Qualifications

• Minimum 5 years of customer service or station operations experience.
• At least 2 years of leadership experience or supervisory role.
• Demonstrated understanding of international and UK aviation standards.
• Excellent communication skills to enhance customer and employee satisfaction.
• Ability to establish cross-functional relationships.

Responsibilities

• Manage daily airport station operations and establish priorities.
• Execute strategy necessary for plans, budgets, and schedules.
• Negotiate and manage vendor contracts.
• Represent the company in the community through public relations activities.

Skills

Customer service

Station operations

Leadership

Communication

Cross-functional collaboration

Flexible schedule

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

A major airline company is seeking a Manager, Station Operations in Hounslow to oversee daily airport operations, ensuring superior customer service. Candidates need a minimum of 5 years in customer service or station operations and at least 2 years in a leadership role. A Bachelor's degree or equivalent experience is required. Strong communication skills and understanding of aviation standards are essential. The company offers competitive compensation and various benefits.