Senior Specialist Engineer

BT Ireland; Lerwick; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading telecommunications firm in Lerwick is hiring for a role focusing on installing and repairing complex voice and data solutions. Candidates should possess strong customer service skills and experience in telecom engineering. This position emphasizes logical problem-solving ability and offers a dynamic work environment. Whether full-time or flexible, all applicants are encouraged to apply, including those with diverse backgrounds and experiences.

Qualifications

• Brilliant customer service skills and experience with Business customers.
• Recent expertise in complex telecom engineering solutions.
• Logical problem solving and independent working.

Responsibilities

• Install, maintain and repair complex voice solutions.
• Support remote service desks on complex cloud applications.
• Repair and optimize network infrastructure.

Skills

Customer service skills

Problem-solving

Empathy and listening skills

Telecom engineering solutions expertise

Proactive self-development

Job description

Internal Closing Date: 1st October

Job Description

Why this role matters

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities. In a world where Business customers’ expectations are increasingly shaped by their consumer experiences, customer experience is becoming a key battleground for differentiation. In addition customers are turning to new solutions often bringing together multiple communication capabilities in to a single solution.

What I\'ll be doing

• Install, maintain and repair BT Enterprise’s most complex voice solutions, e.g. Avaya Red & specialist applications
• Install, set up, optimise, decommission and repair server infrastructure
• To support the remote service desks on the most complex cloud based applications and advise on a “smart hands” basis
• Install, set up, optimise, decommission and repair physical or virtual handsets, gateways and end-user devices connected to the main switch
• Install, set up, optimise, decommission and repair more complex data networks (typically WANs and LANs) from Enterprise portfolio e.g. These may be Avaya, Cisco, Juniper, NEXUS or equivalent
• Install, configure, optimise, decommission and repair BT-sold firewalls
• Install, set up, optimise, decommission and repair servers and storage solutions from the Enterprise IT portfolio
• Install, set up and repair BT SIP and associated CPE/gateways

The Skills you will need

1. Brilliant customer service skills and experience in dealing with Business customers
2. Great empathy and listening skills so I can have Great Conversations with our customers
3. Recent and relevant expertise of complex telecom engineering solutions
4. The ability to mix and match to develop solutions
5. Accreditations, as appropriate
6. Proven experience of logical problem solving, initiative and independent working
7. Proactive attitude to self-development and learning

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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