Senior Service Designer – End-to-End Experience

Airbnb; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading hospitality platform in the United Kingdom seeks a Staff Service Designer to lead service design initiatives and shape customer experiences. The ideal candidate will have over 10 years of experience in service design, with expertise in journey mapping and stakeholder alignment. This role involves collaborating across teams to improve delivery processes and ensure a coherent service journey. Join us to enhance our innovative offerings and drive engagement across diverse stakeholders.

Qualifications

• 10+ years of experience in service design or systems-oriented experience design.
• Deep fluency in service design methods.
• Excellent visual, verbal, and written communication skills.

Responsibilities

• Lead service design efforts across major initiatives.
• Collaborate with product managers and engineers to design coherent experiences.
• Design and facilitate workshops to align stakeholders.

Skills

Service design methods

Experience prototyping

Stakeholder engagement

Journey mapping

Blueprinting

Collaboration skills

Job description

A leading hospitality platform in the United Kingdom seeks a Staff Service Designer to lead service design initiatives and shape customer experiences. The ideal candidate will have over 10 years of experience in service design, with expertise in journey mapping and stakeholder alignment. This role involves collaborating across teams to improve delivery processes and ensure a coherent service journey. Join us to enhance our innovative offerings and drive engagement across diverse stakeholders.