Senior Performance Analyst

SettleParadigm; High Wycombe; Hybrid; GBP 54,000; Full time

Job summary

A leading housing group is seeking a Data Analyst to enhance reporting and provide insights for operational teams. The role requires strong Power BI and Excel skills, attention to detail, and effective communication to drive performance improvements. This is a 12-month fixed-term hybrid position based in High Wycombe, offering a supportive environment for career development and social impact.

Benefits

Annual salary of £53,350

25 days holiday, increasing with service

Generous pension scheme

Enhanced family-friendly leave

Health cash plan

Flexible working options

Qualifications

• Strong Power BI skills and ability to learn large datasets.
• Organised and methodical with clear communication skills.
• Experience managing operational delivery databases.

Responsibilities

• Produce and enhance reports and dashboards.
• Lead the compliance scorecard and Board-level reporting.
• Analyse large datasets to provide actionable insights.

Skills

Building user dashboards

Attention to detail

Power BI skills

Advanced Excel skills

Communication

SQL knowledge

Job description

Overview

You will provide actionable insights to drive strategic continual service improvement as well as legal and regulatory compliance. You will lead on the delivery of organisational wide reporting, including Board level and ESG Metrics. This is a pivotal role which has become available as a result of internal career development, which we are proud to share as we have a lot of these at SettleParadigm and positively encourage such moves.

The 12 month fixed term contract role is hybrid requiring regular office attendance for at least 2 days per week in our High Wycombe location, with the remainder at home or remote.

Join us

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you\'re ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

Responsibilities

• Produce and enhance reports, dashboards and KPIs used across the organisation
• Lead the compliance scorecard and Board-level reporting
• Manage a performance report library and ensure data accuracy and timely updates
• Analyse large, complex datasets to provide actionable insight
• Champion data quality, identifying issues and driving cleansing activity
• Support our transition to a new data warehouse and migrate legacy reporting
• Work with BI teams to map tables and scope SQL needs
• Publish reports securely and ensure the right people see the right data
• Experience of reporting KPIs

Must haves

• Brilliant at building user dashboards and providing insight into the data for our operational teams
• Diligent with exceptional attention to detail and be comfortable in challenging conventional wisdom
• Strong Power BI skills with ability learn your way around large data sets and warehouses
• Adept at getting under the hood of poor performance, understanding the key drivers and able to articulate problems in the most appropriate and understandable way in order that our Operations teams can use the data to drive performance improvements
• Advanced Excel skills
• Experience working with operational delivery databases and complex datasets
• Clear communicator able to engage stakeholders at all levels; explaining and translating in an easy to understand format for respective audiences
• Organised and methodical
• Good knowledge and previous experience with SQL
• Ability to build impactful dashboards that are meaningful for KPI reporting

Nice to have

• DAX knowledge, experience with SharePoint/OneDrive/Planner/Power Apps, statistical analysis training, or housing data experience.

For added brilliance

• Experience in social housing or property sector

Where could this role take you?

Whilst this role is currently fixed term for 12 months, in a business our size and with the transformation we are going through, there is a possibility that this could either be extended, made permanent or other suitable opportunities may arise. Many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn’t materialise, you will still gain valuable experience which will add to your employ-ability in this and similar fields

Benefits

• annual salary: £53,350 p/a
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
• Family-friendly leave: Enhanced maternity, paternity, and adoption leave
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
• Life cover and income protection
• Flexible working – hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities
• Peer-recognition rewards platform
• Paid professional subscription (one per year)

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: Tuesday 27 January 2026