Senior Manager, Website Management, User Testing & Experience

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Sheffield; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

A prominent financial institution seeks a Senior Manager for Website Management in Sheffield. This role will lead the strategy and continuous improvement of the website and user experience across digital channels. Candidates should have significant experience with Drupal CMS and AI technologies. The position offers up to £65,000 in Sheffield, hybrid working arrangements, and a comprehensive benefits package, including 30 days annual leave plus bank holidays.

Benefits

30 days annual leave plus bank holidays

Cycle to work scheme

Healthcare cash plan

Life assurance

Paid voluntary days

Flexible benefits

Qualifications

• Significant experience managing and optimising large-scale websites.
• Ability to demonstrate governance and performance oversight of digital platforms.
• Experience in a complex, multi-stakeholder environment.

Responsibilities

• Lead strategy and management of the website and digital channels.
• Ensure compliance, accessibility, and an engaging user experience.
• Translate insights and testing outcomes into actionable improvements.

Skills

Experience with Drupal CMS

AI technologies adoption

Digital analytics

SEO

A/B testing

User experience optimization

Job description

Senior Manager, Website Management, User Testing & Experience

Location: Sheffield

Job Type: Permanent

Highlighted points for this job

Hybrid working with 2 days in the office per week

Salary up to £77,500 in London depending on experience

Role focused on website strategy, user experience optimisation, and digital analytics

Experience with Drupal CMS and AI technologies required

30 days annual leave plus bank holidays and flexible benefits

Description

Location: Sheffield / London / Hybrid Working

(Expectation that you will attend an office 2 days per week)

Contract: Permanent

Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon‑Fri)

Salary: Up to £65,000 (Sheffield) / £77,500 (London) depending on experience

The Role

With responsibility for leading the strategy, management and continuous improvement of the Bank’s website and for leading user testing and experience optimisation across the Bank’s digital channels, you will ensure that the website delivers a compliant, accessible and engaging experience for all users, supports the Bank’s brand and marketing objectives, and provides robust data and insight to inform decision‑making. This position is focused on user experience, testing, digital analytics, and CRM, working collaboratively across the organisation to drive measurable improvements in performance, content effectiveness, and customer journey optimisation.

You will work closely with the Associate Director, Web Development & AI to ensure that enhancements to the digital estate are aligned with architectural, automation and AI developments, and that all activity is evidence‑based, measurable and compliant within a regulated environment. You will translate insight and testing outcomes into actionable improvements that enhance customer journeys, support accessibility and contribute to the Bank’s marketing and business objectives within a regulated environment.

With significant experience managing and optimising large‑scale websites and digital platforms within a complex, multi‑stakeholder environment, you will be able to demonstrate experience of Drupal CMS, including governance, functionality and performance oversight.

Experience adopting AI technologies or automation tools to enhance digital performance, personalisation and efficiency is also essential as is a good understanding of SEO, A/B testing, UX and website optimisation methodologies.

Please click on this Job Description to find out more details.

• 30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
• Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
• Paid voluntary days, maternity, paternity, adoption, and shared parental leave
• Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology…and plenty more

About British Business Bank

The British Business Bank is an established and influential institution with a key mission of driving sustainable growth and prosperity throughout the United Kingdom. It plays a vital role in supporting access to finance for smaller businesses, facilitating their development and contributing to the transition towards a net zero economy.

Since its inception in 2014, the British Business Bank has functioned as a government‑owned economic development bank, operating independently to fulfil its objectives. It collaborates with over 200 delivery partners, including high street, digital, specialist, and challenger banks, venture capital and private debt funds, as well as fintech platforms, to implement its programs effectively.

With offices in Sheffield and London, the British Business Bank currently employs approximately 550 individuals.

As an organisation that values flexibility, wellbeing and collaboration, the British Business Bank introduced a hybrid‑working model in 2020. Our colleagues typically spend an average of 2 days per week working in our offices, striking a balance between the advantages of remote work and the benefits of in‑person collaboration. The successful candidate for this role should be able to commute to our office (unless specified).

At the British Business Bank, we aim to represent the communities we serve, firmly believing that different perspectives make us stronger. We strongly encourage applications from individuals with varied experiences and backgrounds.

As a Disability Confident employer, we commit ourselves to having an inclusive, equitable and accessible recruitment process supporting applicants and employees, making reasonable adjustments whenever it is feasible.