Senior IT Technician - Full-time

Woodlands; Folkestone; On-site; GBP 30,000 - 40,000; Full time

Job summary

A forward-thinking educational institution in the United Kingdom is seeking a Senior IT Technician. This role involves providing high-quality IT support and technical expertise across schools. Responsibilities include troubleshooting, mentoring junior staff, and supporting projects. The ideal candidate will have significant experience in ICT systems and excellent customer service skills. Benefits include full access to healthcare, professional development opportunities, and wellbeing support.

Benefits

Fully funded access to healthcare

Professional development opportunities

Wellbeing and social activities

Counselling and mental health support

Electric car and cycle to work schemes

Free parking with EV chargers

Qualifications

• Significant experience supporting and maintaining ICT systems, ideally in an educational environment.
• Strong problem-solving and analytical skills are essential.
• Ability to work independently as well as part of a team.

Responsibilities

• Provide senior (3rd line) technical support for escalated IT issues.
• Install, configure and maintain ICT hardware, software and systems.
• Support and maintain network and security systems.
• Lead or support trust-wide IT projects and system improvements.
• Contribute to the implementation of the Trust’s ICT strategy.
• Mentor and support IT Technicians.

Skills

Problem-solving

Customer service

Communication

Teamwork

Tools

Google Workspace

Microsoft 365

Job description

We are looking for a Senior IT Technician to join our Trust IT Services department. The primary objective of this role is to deliver high-quality IT support across Turner Schools, providing senior technical expertise and acting as an escalation point for complex issues.

This is a predominantly customer-facing role with regular on-site presence. Excellent interpersonal skills, strong technical knowledge and a commitment to high-quality customer service are essential.

The expected working hours will be defined in the contract; however, for guidance they will typically be between 8am–4pm. The role will be based primarily at Folkestone Academy, with regular travel to other schools within the Trust as required. You will work closely with on-site technicians and benefit from being part of a wider Trust IT Department.

Essential Duties and Responsibilities

• Provide senior (3rd line) technical support for escalated IT issues
• Install, configure and maintain ICT hardware, software and systems
• Support and maintain network and security systems
• Lead or support trust-wide IT projects and system improvements
• Contribute to the implementation of the Trust’s ICT strategy
• Maintain technical documentation and procedures
• Mentor and support IT Technicians
• Support staff and students with the effective use of ICT
• Keep up to date with ICT developments and best practice

Qualifications and Experience

• Significant experience supporting and maintaining ICT systems (education or multi-site experience preferred)
• Strong problem-solving and analytical skills
• Excellent customer service and communication skills
• Ability to work independently and as part of a team

Desired Skills and Experience

• Experience with Google Workspace and/or Microsoft 365
• Experience with network administration and security
• Experience supporting or leading IT projects
• Experience mentoring junior staff
• Full UK driving licence (preferred)

Benefits of Working for Turner Schools

• Fully funded access to Benenden Healthcare
• High-quality professional development through the Turner Institute
• Wellbeing and social activities
• Counselling and mental wellbeing support
• Mental Health First Aiders
• Electric car and cycle to work schemes
• Innovation and Trust Values awards
• Free parking on all sites with EV chargers

Our staff tell us Turner Schools is a supportive and motivating place to work, with strong focus on wellbeing, workload and professional development.

Further information can be found at www.turnerschools.com

Full time, all year round

37 hours per week

We reserve the right to close the advert early if a suitable candidate is found.