Senior IT Business Analyst - Transformation & Customer Focus

QBE European Operations plc.; Leeds; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading insurance company in Leeds is seeking a Senior IT Business Analyst to join their Transformation team. You will work closely with stakeholders to drive initiatives that modernize business practices and enhance customer experience. The ideal candidate has proven experience in a senior analyst role, particularly within the insurance industry, along with strong problem-solving skills and an empathetic approach to customer needs. This role offers a chance to make a significant contribution in a collaborative working environment.

Qualifications

• Proven experience as a senior business analyst or in a similar strategic role.
• Insurance industry experience with understanding of its challenges.
• Experience mentoring and developing analysis team members.

Responsibilities

• Lead analysis activities by breaking down complex business problems.
• Collaborate with stakeholders to assist in delivering value.
• Continuously review solution delivery to meet business requirements.

Skills

Communication skills

Proactive problem-solving

Empathetic understanding of customer needs

Ability to support stakeholders

Experience in Agile or DevOps environments

Education

Professional qualification in business analysis

Job description

A leading insurance company in Leeds is seeking a Senior IT Business Analyst to join their Transformation team. You will work closely with stakeholders to drive initiatives that modernize business practices and enhance customer experience. The ideal candidate has proven experience in a senior analyst role, particularly within the insurance industry, along with strong problem-solving skills and an empathetic approach to customer needs. This role offers a chance to make a significant contribution in a collaborative working environment.