Senior German-Speaking Enterprise CSM

AnaVation LLC; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global tech company in Greater London is seeking a Senior Customer Success Manager to drive success across their highest opportunity accounts. The ideal candidate should have 10+ years of experience, including 5+ years managing Enterprise customers, and be fluent in both German and English. Responsibilities include serving as a strategic partner, ensuring customer retention, and identifying growth opportunities, along with a strong focus on building executive relationships. This role offers competitive salary and equity with high growth potential.

Benefits

Equity with high growth potential

Flexible working arrangements

Access to professional training

Wellbeing initiatives

Quarterly celebrations and team events

Qualifications

• 10+ years total work experience with at least 5+ years in a customer-facing role.
• Experience working with Enterprise customers or within Enterprise-level organisations.
• Ability to leverage data for customer strategies.

Responsibilities

• Serve as a strategic partner to Enterprise customers.
• Own customer retention and reduce churn risk.
• Identify growth opportunities within existing accounts.

Skills

Enterprise customer management

Fluency in German

Fluency in English

Data analysis

Relationship building

Presentation skills

Active listening

Adaptability

Job description

A global tech company in Greater London is seeking a Senior Customer Success Manager to drive success across their highest opportunity accounts. The ideal candidate should have 10+ years of experience, including 5+ years managing Enterprise customers, and be fluent in both German and English. Responsibilities include serving as a strategic partner, ensuring customer retention, and identifying growth opportunities, along with a strong focus on building executive relationships. This role offers competitive salary and equity with high growth potential.