Senior Forward Deployed Engineer (f/m/d)

Mesh-AI Limited; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading AI technology firm in the UK is seeking a Senior Forward Deployed Engineer to drive enterprise AI deployment projects. This role involves leading technical execution, designing solutions for scale and resilience, and collaborating with customer engineering teams. Candidates should possess 7+ years of experience in software engineering or related fields, with strong skills in deployment, integration, and customer engagement. This position offers competitive compensation and opportunities for personal growth.

Benefits

Competitive compensation

Equity package

Flexible working hours

28 vacation days

Training and development budget

Regular team events

Qualifications

• 7+ years of professional experience in relevant engineering roles.
• Proven experience leading complex deployments in enterprise environments.
• Strong technical depth across backend engineering and systems design.
• Ability to operate in high-responsibility settings with customer impact.
• Proficient in building or integrating AI/LLM powered systems.

Responsibilities

• Own deployment engineering projects and lead technical execution.
• Design scalable and resilient deployment solutions.
• Engineer custom integrations and configurations.
• Collaborate with enterprise customer engineering teams.
• Mentor junior engineers and provide technical guidance.
• Shape product based on deployment feedback.

Skills

Software engineering

Systems integration

DevOps

Data engineering

Kubernetes

APIs

Infrastructure as code

Problem-solving under pressure

Education

Degree in Computer Science or Engineering

Tools

Cloud platforms

Data pipelines

Job description

London

YOUR MISSION:

As a Senior Forward Deployed Engineer (f/m/d) at Parloa, you’ll be on the front lines of enterprise AI adoption – delivering cutting‑edge technology into some of the most complex environments in the world. Your mission: lead end‑to‑end deployment projects from an engineering perspective – not just implementing what exists, but engineering what’s required to make it succeed at enterprise scale.

FDEs are our in‑field product engineers. You will build what doesn’t yet exist, adapt architecture to enterprise realities, and engineer integrations across systems and APIs to make deployments successful. Your work is hands‑on and code‑first – you’ll be building, debugging, and engineering solutions directly in the field. What you ship not only makes deployments succeed, it also defines how customers experience Parloa and shapes what our product becomes.

This is not about maintenance. This is about engineering what makes it work in production, under real‑world enterprise constraints, at speed and scale.

IN THIS ROLE YOU WILL:

• Own deployment engineering projects: Lead the technical execution (incl. product engineering) of Parloa’s deployments inside large, complex enterprise environments.
• Design for scale and resilience: Architect deployment solutions that meet enterprise‑grade requirements for performance, reliability, and security.
• Engineer solutions where none exist: Build custom extensions, integrations, and configurations to close product gaps and meet enterprise requirements.
• Work across systems & stacks: Operate at the intersection of backend engineering, DevOps, and data engineering to ensure seamless delivery.
• Partner with enterprise teams: Collaborate directly with customer engineering organizations to overcome constraints and deliver measurable outcomes.
• Guide and mentor others: Collaborate with and provide technical guidance to more junior in‑field engineers.
• Influence at senior levels: Engage with enterprise architects and senior technical stakeholders, discussing solutions and architectures in depth to ensure alignment and credibility.
• Debug under pressure: Rapidly unblock issues in mission‑critical environments and ensure customer success.
• Shape the product: Act as the feedback loop between the field and our core engineering teams – turning deployment learnings into platform evolution.
• Deliver long‑term impact: Work closely with Deployment Strategists to ensure scalable architectures and durable customer value.

OUR TECH STACK:

We work with modern cloud platforms, Kubernetes, infrastructure‑as‑code, APIs, databases and data pipelines. A deep understanding of these technologies and the ability to apply them to build robust, scalable solutions is essential.

WHAT YOU BRING TO THE TABLE:

• 7+ years of professional experience in software engineering, systems integration, DevOps, or data engineering roles with direct customer impact.
• Proven track record of leading deep technical deployments and integrations in large‑scale enterprise environments.
• Strong technical depth across backend engineering, infrastructure‑as‑code, Kubernetes/cloud platforms, APIs, and databases – with proven experience in systems design and the ability to go hands‑on in production systems.
• Ability to operate independently in ambiguous, high‑responsibility settings, especially when deploying live to enterprise systems.
• A builder’s mindset with bias for action, creativity under pressure, and an obsession with making things work in the real world.
• Degree in Computer Science, Engineering, or related technical field.
• Strong plus: Experience building or integrating AI/LLM‑powered systems (e.g., embedding agent workflows, vector databases, prompt orchestration).

WHATS IN IT FOR YOU:

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer‑facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.

Why Parloa?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice‑first GenAI platform for contact centres is built on the best AI technology to automate customer service with natural‑sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centres into value centres by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Equal Employment Opportunity

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Data Protection and GDPR

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Legal Disclaimers

All information provided by candidates is confidential and will not be used to discriminate. Approval of this data is for compliance purposes only. Any search has no consequences on future hiring decisions. The Parloa Equal Employment Opportunity policy disallows discrimination on any protected group status under applicable law.