Senior Customer Success Manager

BlackLine; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading fintech company in Greater London is seeking a Senior Customer Success Manager to build strong relationships with strategic customers. You will guide them in leveraging our solutions to achieve their business goals, ensuring their satisfaction and loyalty. The ideal candidate will have a background in customer success, excellent communication skills, and a proactive mindset to drive customer engagement. Join our innovative team at a company that values diverse perspectives and professional growth.

Benefits

Professional development seminars

Inclusive affinity groups

Innovative work environment

Qualifications

• Proven background in a customer-facing role.
• Genuine passion for understanding customer needs.
• Strong interpersonal skills to connect with organizational levels.
• Ability to explain software to both technical and non-technical audiences.
• Experience in fintech is advantageous.

Responsibilities

• Build lasting relationships with strategic customers.
• Guide customers to realize their investment's full potential.
• Ensure customers are delighted and become advocates for the brand.
• Help customers maximize their use of products with best practices.
• Identify opportunities for customer value expansion.

Skills

Customer Success expertise

Excellent communication

Problem-solving skills

CRM software proficiency

Data-driven analysis

Collaboration

Tools

Salesforce

Gainsight

Job description

Get to Know Us:

It's fun to work in a company where people truly believe in what they're doing!

At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at BlackLine!

Make Your Mark:

At BlackLine, we believe that our success is deeply intertwined with the success of our customers. We are looking for gender-blind Senior Customer Success Manager to join our team as a strategic partner to our key customers. In this role, you will be the trusted advisor who empowers our customers to achieve their most ambitious business goals using our solutions. You will be a vital part of a collaborative team dedicated to creating exceptional customer experiences and driving long-term value.

You’ll Get To:

• You will build and nurture strong, lasting relationships with a dedicated group of our most strategic customers, becoming their go‑to expert and advocate;
• You’ll guide customers to realize the full potential of their investment by aligning our solutions with their key business objectives and demonstrating measurable results;
• Your mission is to ensure our customers are not just satisfied but delighted, creating a seamless and positive journey that turns them into advocates for our brand;
• You will help customers become power‑users of our products by sharing best practices and providing expert guidance tailored to their unique needs;
• By truly understanding our customers’ businesses, you will identify opportunities for them to gain even more value from our offerings, partnering with our sales team to help them expand;
• You will be a key player in our team, sharing your expertise and mentoring other Customer Success Managers to elevate our entire organisation;
• You’ll use data and customer feedback to not only guide your customers but also to help shape the future of our products and services;
• Your proactive approach will help us build multi‑year relationships with our customers, ensuring their continued success and minimising churn.

What You’ll Bring:

• A proven background in a customer-facing role such as Customer Success, Account Management, or Consulting, where you’ve been responsible for building അമ്മ relationships;
• A genuine passion for understanding customer needs and a drive to help them succeed;
• Excellent communication and interpersonal skills, with the ability to connect with people at all levels of an organisation;
• The ability to quickly learn and explain software solutions to both technical and non‑technical audiences;
• A collaborative spirit and the ability to work effectively with cross‑functional teams to achieve shared goals;
• Strong problem‑solving skills and a proactive mindset, always looking for ways to improve the customer experience;
• Experience using CRM software (like Salesforce or Gainsight) and other business tools to manage customer relationships and Rage unmist tracking;
• A data‑driven approach, with 있었 the ability to analyze information to uncover trends and opportunities;
• Selected previous experience working in fintech is a strong advantage.

Thrive at BlackLine Because You Are Joining:

• A technology‑based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem‑solving skills, and be part of a winning team at the world’s most trusted name in Finance Automation!
• A culture that atract, open, and accepting. It’s a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner’s continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in‑person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.