Senior Customer Insight Analyst

Manchester Airport plc.; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading airport services company in Manchester is seeking a Senior Customer Insight Analyst to enhance customer experience through data-driven insights. The role requires expertise in SQL and data visualization tools, coupled with a passion for improving commercial strategies. Responsibilities include analyzing customer data, developing segmentation models, and collaborating with marketing and service teams. The position offers excellent perks such as 25 days of holiday, a gym, and a pension plan.

Benefits

25 days holiday, increasing with service

10% company pension

On-site gym

Flexible benefits and discounts

Paid volunteering days

Qualifications

• Commercially minded analyst using data to influence decisions.
• Experience generating customer insight for stakeholders.
• Experience working with stakeholders at all business levels.

Responsibilities

• Collecting, analysing and interpreting customer data.
• Building, maintaining and optimising dashboards.
• Developing and maintaining customer segmentation models.
• Acting as a Super User of Customer Data Platform (CDP).
• Monitoring and analysing customer feedback.
• Building predictive models for customer behaviour.
• Partnering with customer service and marketing teams.

Skills

Data insight or customer analytics experience

Strong SQL skills

Experience with data visualization tools

Automating reports and dashboards

Advanced Excel skills

Exposure to AWS or cloud-based data environments

Tools

Power BI

Tableau

Google Data Studio

Job description

Select how often (in days) to receive an alert:

For airports, for partners, for people. We are CAVU.

At CAVU, our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody—from the smallest ideas to the biggest transformations. Every day is an opportunity to create better travel experiences.

From our revenue-accelerating single-platform technology, Propel, through to our world-class hospitality venues including 1903 and Escape Lounges, our solutions make travel smoother for passengers and more profitable for our clients and partners.

We know that to bring your best ideas, you need the space to think, the support to grow, and the freedom to be your authentic self. Whether you’re working from our offices, from home, in our lounges, or on the road, we provide an environment where you can create, innovate, and help transform airport travel.

If you’re looking for a career where you can make a real impact, bring new ideas to life, and push boundaries, then CAVU is the place for you.

Together, we can reach new heights. Together, we are CAVU.

What’s the role?

As a Senior Customer Insight Analyst, you’ll play a key role in understanding customer behaviour, preferences and needs, turning complex data into clear, actionable insights that drive commercial and customer strategy.

Working closely with Marketing, Customer Services and E-commerce teams, you’ll help shape data‑led decisions that improve campaign performance, customer retention and lifetime value. Your insight will directly support CAVU’s ambitious growth plans and enhance the end‑to‑end customer experience.

Key responsibilities include:

• Collecting, analysing and interpreting customer data from multiple sources to identify trends, patterns and opportunities
• Building, maintaining and optimising dashboards and reporting suites using best‑in‑class BI tools
• Developing and maintaining customer segmentation models to support targeted and personalised marketing
• Acting as a Super User of our Customer Data Platform (CDP), creating and managing audiences based on demographic, transactional and behavioural data
• Monitoring and analysing customer feedback across surveys, reviews and social channels
• Building predictive models (e.g. churn and lifetime value) to forecast customer behaviour
• Partnering with customer service and marketing teams to proactively address challenges and capitalise on opportunities

About You

You’re a commercially minded analyst who enjoys using data to influence decisions and improve customer outcomes. You’re confident working with stakeholders, comfortable challenging assumptions, and motivated by making a tangible impact.

You’ll bring:

• Experience in a data, insight or customer analytics role
• Strong SQL skills and experience working with relational databases
• Hands‑on experience with data visualisation tools such as Power BI, Tableau or Google Data Studio
• Experience generating customer insight for stakeholders at all levels of the business
• Experience automating reports and dashboards to improve efficiency
• Advanced Excel skills (highly desirable)
• Exposure to AWS or cloud‑based data environments (desirable)

You’ll also ideally have:

• Experience working with Customer Marketing or CRM teams
• Knowledge of customer analysis, segmentation, LTV, A/B testing and discount strategies
• Experience managing audiences within a CDP or CRM platform
• Strong organisation skills and the ability to juggle multiple projects
• Excellent communication skills, with confidence presenting insight and recommendations

The Perks

• 25 days holiday, increasing with service (up to 28)
• Option to buy up to 10 extra days + 4 flexible bank holidays
• 10% company pension
• On‑site gym
• A range of flexible benefits and discounts, including up to 50% off CAVU products such as Escape Lounges and Airport Parking
• Rail and retail discounts
• 2 paid volunteering days per year
• Access to health & wellbeing events, ID&E activities, and learning opportunities
• Formal and informal development options, including mentoring programmes and learning grants
• Enhanced parental leave (T&Cs apply)

The Interview Process

• Recruiter Screen (approx. 15 minutes) – covering experience, motivations and role fit
• 1st stage (virtual )
• Task and Presentation

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at CAVU: a diverse team of People who reflect the global customer base that we serve. We’re proudly part of MAG and together we’re on a mission to be number one in our industries, and that takes talent in all its forms.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG and CAVU, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.