Senior Customer Experience Consultant, Global Logistics

Maersk Growth; Felixstowe; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A global logistics leader located in Felixstowe is seeking a Senior Customer Experience Consultant to enhance client and stakeholder experiences. In this role, you'll oversee daily operations, build strong relationships, and drive process optimisation. Candidates should have proven supply chain and logistics experience, strong stakeholder management skills, and be proficient in Microsoft Office. The role offers hybrid working options, annual bonus, and various employee benefits. Join us in shaping the future of global logistics.

Benefits

25 days annual leave

Hybrid working post-probation

Annual bonus and pension scheme

Family-friendly benefits

Employee Assistance Program access

Short-term incentives for outstanding results

Qualifications

• Proven experience in supply chain, ocean, or logistics operations.
• Strong stakeholder management and client relationship skills.
• GCSS and case management expertise.
• Proficiency in Microsoft Office.
• Operational and financial acumen.
• Customs process awareness (nice to have).
• Excellent communication and problem-solving skills.

Responsibilities

• Oversee daily operations and ensure KPIs are met.
• Build strong relationships with customers and stakeholders.
• Drive process optimisation and automation.
• Monitor financial workflows and resolve issues.
• Collaborate with global teams and manage offshoring transitions.
• Support onboarding and identify business development opportunities.

Skills

Supply chain

Stakeholder management

Client relationship skills

GCSS expertise

Microsoft Office

Operational acumen

Problem-solving skills

Job description

A global logistics leader located in Felixstowe is seeking a Senior Customer Experience Consultant to enhance client and stakeholder experiences. In this role, you'll oversee daily operations, build strong relationships, and drive process optimisation. Candidates should have proven supply chain and logistics experience, strong stakeholder management skills, and be proficient in Microsoft Office. The role offers hybrid working options, annual bonus, and various employee benefits. Join us in shaping the future of global logistics.