Senior Customer Analyst

Aviva Direct Ireland Limited; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading insurance company in Greater London is seeking a Senior Customer Analyst to leverage advanced analytics and statistical techniques to drive better customer and commercial outcomes. The ideal candidate will have strong programming skills in SQL and/or Python, exceptional communication abilities, and a proactive attitude. This position offers a competitive salary between £55,000 and £75,000, along with bonuses and various benefits that support work-life balance.

Benefits

Starting salary of £55,000 – £75,000

10% bonus opportunity

Generous pension scheme

29 days holiday plus bank holidays

Up to 40% discount on Aviva products

Potential for free Aviva shares

Supportive policies including parental leave

Flexible benefits including cycle to work

3 paid volunteering days

Qualifications

• Strong programming skills in SQL and/or Python.
• Ability to influence and partner on shared goals.
• Positive, proactive attitude and ability to work independently.

Responsibilities

• Apply robust analytics techniques to generate actionable insights.
• Collaborate with stakeholders to improve marketing effectiveness.
• Tell compelling stories with data using a commercial mindset.

Skills

Exceptional communication and stakeholder management skills

Critical thinking and problem-solving

Expertise in measuring incrementality through statistical techniques

Positive, proactive attitude

Strong programming skills in SQL and/or Python

Education

Degree or post-graduate level in a numerate or programming-oriented subject

Job description

Senior Customer Analyst

Salary: £55,000 - £75,000

Loves turning complex business questions into clear, data-driven solutions that influence decisions and deliver measurable outcomes. They enjoy using advanced analytics and statistical techniques to measure impact and have strong programming skills to bring ideas to life. They thrive on collaborating with stakeholders, building trusted partnerships, and confidently communicating insights to both technical and non-technical audiences.

A bit about the job

Our Customer Science team uses data to understand customers so we can be more relevant and take better actions. We are award-winning, and passionate about driving better customer & commercial outcomes.

This role will sit in our ‘Customer and Marketing’ squad, focused on applying robust analytics techniques to generate actionable insights that improve marketing effectiveness and customer experience. We’re looking for someone with a strong commercial mindset who is able to tell compelling stories with data and takes a pragmatic approach to analytics. The individual will partner with stakeholders across Marketing and Digital functions to deliver against a value-prioritised roadmap, balancing technical rigour with practical solutions that drive measurable business outcomes.

Skills and experience we’re looking for

• Exceptional communication and stakeholder management skills with the ability to influence and partner on shared goals. Confident presenting complex concepts to specialist and non-specialist audiences.
• Critical thinking and problem-solving, turning complex business questions into clear, data-driven solutions that inform decisions and deliver measurable outcomes.
• Expertise in measuring incrementality through statistical techniques such as causal impact modelling, A/B testing, significance testing.
• Positive, proactive attitude and ability to work independently, while contributing as a strong team player and mentoring others.
• Strong programming skills in SQL and/or Python; educated to degree or post-graduate level in a numerate or programming-oriented subject, or able to demonstrate equivalent knowledge through industry experience.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary £55,000 – £75,000 for London based (depending on location, skills, experience, and qualifications)
• Bonus opportunity 10% of annual salary - Actual amount depends on your performance and Aviva’s
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Harjot Kaur a call on 07353138456 or send an email [e-mail]