Senior Complaints & Customer Experience Investigator

AnaVation LLC; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic electric vehicle company is seeking a skilled Customer Care Executive to manage and analyze customer complaints. This role requires exemplary communication and complaint handling skills to ensure excellent customer experiences and compliance with regulations. The ideal candidate is detail-oriented and motivated to resolve complexities swiftly while working closely with other teams. Join an innovative company at the forefront of the electric revolution in the UK.

Benefits

Flexible salary discussions

Dog friendly office

Dynamic company culture

Qualifications

• Proven Complaint Handling experience in a regulated environment.
• High level understanding of DISP regulations.
• Excellent written and verbal communication skills.

Responsibilities

• Investigate and analyse complex complaints within 3 days.
• Conduct root cause analysis and deliver findings.
• Handle complex communication with customers.

Skills

Complaint Handling experience

Strong communication skills

Ability to build relationships

Job description

A dynamic electric vehicle company is seeking a skilled Customer Care Executive to manage and analyze customer complaints. This role requires exemplary communication and complaint handling skills to ensure excellent customer experiences and compliance with regulations. The ideal candidate is detail-oriented and motivated to resolve complexities swiftly while working closely with other teams. Join an innovative company at the forefront of the electric revolution in the UK.